Monica Dahlstrom
Spokane,WA
Summary
Compassionate dental professional with over four years of experience in dental administration, scheduling, and insurance verification. Proven track record of delivering exceptional service that enhances patient satisfaction while streamlining front office operations. Recognized for strong communication skills, empathy, and the ability to foster enduring relationships with patients, contributing to a positive and welcoming environment. Committed to supporting the overall success of the dental practice through efficient processes and attentive care. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist / Social Media Manager
HVAC Life LLC
02.2025 - 06.2025
- Provided comprehensive customer support via phone, email, and in-person, ensuring prompt and professional communication.
- Organized technician scheduling and dispatching, and conducted follow-ups to confirm client satisfaction and improve service delivery.
- Developed and managed social media content, boosting engagement and preserving a positive brand reputation through timely responses to online reviews and messages.
Account Manager / Customer Service Representative
American Family Insurance
07.2023 - 01.2025
- Provided tailored customer service by addressing client inquiries and resolving policy-related issues, enhancing overall client satisfaction.
- Developed tailored insurance solutions based on client needs and risk assessments.
- Managed account updates, billing concerns, and policy adjustments with precision and empathy.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
Dental Office Receptionist
Kathrine Olson DDS
09.2021 - 05.2023
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Facilitated effective communication between patients and dental professionals, enhancing overall patient experience.
- Assisted in insurance verification processes, streamlining billing operations for improved efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Patient Care Coordinator
Bright Now Dental
08.2018 - 02.2020
- Facilitated patient scheduling, treatment planning, and addressed billing inquiries, ensuring a seamless patient experience.
- Maintained precise and up-to-date patient records, contributing to efficient clinic operations.
- Delivered courteous and attentive service, demonstrating flexibility and problem-solving abilities in a dynamic clinical environment.
Education
Certificate - Dental Assisting
Carrington College
Spokane, WA01.2019
High School Diploma - undefined
Cheney High School
Cheney, WA01.2016
Skills
- Effective interpersonal communication
- Treatment Planning/ Financial Arrangements
- Dentrix, Eaglesoft, and Open Dental Software
- Dental terminology
- Multitasking & Organizational Skills
- Attention to Detail
- Time Management
- Advanced skills in Microsoft Office applications
- Effective phone and email communication
- Appointment scheduling
- Insurance verification
- Administrative support
- Team collaboration
- Patient flow management
- Insurance billing
Certification
- Food Handler Safety Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You often meet your fate on the road you take to avoid it.
French proverb
Timeline
Customer Service Specialist / Social Media Manager
HVAC Life LLC
02.2025 - 06.2025
Account Manager / Customer Service Representative
American Family Insurance
07.2023 - 01.2025
Dental Office Receptionist
Kathrine Olson DDS
09.2021 - 05.2023
Patient Care Coordinator
Bright Now Dental
08.2018 - 02.2020
High School Diploma - undefined
Cheney High School
Certificate - Dental Assisting
Carrington College