Monica De La Cruz
Montgomery,IL
Summary
Dedicated professional with a strong background in customer service and staff training, honed at Kentucky Fried Chicken. Proven ability to enhance client satisfaction through effective communication and meticulous cleaning practices at Spark Maids. Skilled in multitasking and organization, consistently delivering exceptional results while maintaining high standards of cleanliness and safety.
Overview
3
3
years of professional experience
Work History
House Cleaner
Spark Maids
06.2024 - 05.2025
- Cleaned residential spaces to meet client satisfaction and Spark Maids standards.
- Managed time effectively to complete cleaning tasks efficiently within scheduled appointments.
- Organized and maintained cleaning supplies and equipment for optimal performance.
- Adapted quickly to varying client preferences and specific cleaning requirements.
- Assisted in training new team members on proper cleaning techniques and safety protocols.
- Developed strong relationships with clients through consistent communication and service excellence.
Crew Trainer
Kentucky Fried Chicken
08.2022 - 02.2024
- Efficiently took customer orders and accurately entered them into the POS system
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
- Maintained inventory levels by restocking supplies as needed throughout shifts
- Leveraged strong communication skills when resolving customer complaints or concerns
Education
East Aurora High School
06.2024
Skills
- Customer service
- Excellent oral and written communication
- Multitasking and organization
- Staff training
- Cleaning and sanitization
Languages
Spanish
Limited Working
English
Professional Working
Timeline
House Cleaner
Spark Maids
06.2024 - 05.2025
Crew Trainer
Kentucky Fried Chicken
08.2022 - 02.2024
East Aurora High School
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