Monica De La Rosa
Dallas,TX
Summary
Well-qualified assistant property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, tenants and team members to further company goals.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
S2 Residential
07.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such as lotteries, dedications and project tours.
Assistant Property Manager
Adara Communities
08.2014 - 07.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed annual rent calculations using housing database software.
- Showed apartments to potential tenants and answered questions regarding community.
- Communicated effectively with owners, residents, and on-site associates.
Senior Leasing Professional
Pallas Realty Advisors
02.2009 - 08.2014
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
No Degree -
El Centro College
Dallas, TXHigh School Diploma -
Bryan Adams High School
Dallas, TXSkills
- Account Management
- Resident Retention Programs
- Report Creation
- Property Management
- Monthly Fee and Payment Collection
- Calm and Professional under pressure
- Very Organized
- Completes task in timely manner
- Analytical thinking
- Efficient in Microsoft word, Excel, Power point, and Windows 10
- Critical Thinking
- Team Oriented
Timeline
Assistant Property Manager
S2 Residential
07.2022 - Current
Assistant Property Manager
Adara Communities
08.2014 - 07.2022
Senior Leasing Professional
Pallas Realty Advisors
02.2009 - 08.2014
No Degree -
El Centro College
High School Diploma -
Bryan Adams High School
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