Monica DeLilly
About Business Studios
Washington,DC
16
years of professional experience
Versatile operations professional with over 10 years of experience in human resources, recruiting, event coordination, and youth programs. Skilled in managing daily operations, executing programs, and fostering communication with families and stakeholders. Experienced in supporting children and teenagers ages 3–16, enforcing expectations, and cultivating positive relationships. Aiming to apply administrative and leadership expertise in a school-based administrative or student services role.
Work History
Operations Manager
3 Years 1 Month- Managed day-to-day operations for youth dance programs serving approximately 15–20 students ages 3–16 during the regular skills season, working alongside approximately 12 staff members and volunteers.
- Planned and coordinated competitions, performances, events, and team activities from initial concept through execution, independently and in partnership with the studio director.
- Led practices as a backup coach, ensuring a structured and supportive environment for students.
- Managed all forms of team payments, including cash, credit/debit card transactions, and Square, while tracking balances, collecting dues, and communicating upcoming and overdue payments to families.
- Managed team payments, including cash, credit/debit transactions, and Square, while tracking balances and collecting dues, ensuring timely communication of payment statuses to families.
- Led and participated in monthly team and parent meetings, communicating program updates, expectations, schedules, and responsibilities.
- Managed recruiting and event materials, including coordinating supplies, printed materials, promotional items, and other resources needed for successful events and performances.
- Assisted in staff recruitment and interviews, collaborating with coaches, staff, volunteers, and studio director to support effective program operations.
- Exercised independent judgment and decision-making authority while managing assigned operational responsibilities and representing the studio with families, staff, and event partners.
- Contributed creative concepts for performances and events and helped transform ideas into completed productions; developed additional technical skills including music mixing and editing.
Administrative Assistant
1 Year 5 Months- Coordinated with department heads and recruiters to meet their yearly hiring goal of 2,000 college hires by researching and registering our agency for over 80 career fairs, and other outreach opportunities to drive student interest to the agency.
- Managed email and other communications ensuring a 100% response to over 150 emails per day.
- Researched venue costs and availability for Open House Events, enhancing student interest in employment opportunities with USPTO.
- Created a library of 15+ Standard Operating Procedures and FAQs while reviewing current processes to ensure COVID-19 compliance.
- Created, managed, and updated over 10 excel spreadsheets retrieving and delivering data monthly, and as requested.
- Led website audit of the agency’s hiring webpage and ensured that all information on the agency’s Job and Student Programs pages is accurate and accessible by making edits to any inaccuracies on the website and fixing any broken links on the webpages.
- Managed email and communications, achieving a 100% response rate to over 150 emails daily.
- Researched costs and availability of various venues to hold Open House Events to increase interest in working for the USPTO.
Human Resources Assistant
4 Years- Facilitated weekly Onboarding for 30+ new hires to include processing of administrative documentation, work environment orientation, badging, and benefits administration and queries.
- Conducted quality control reviews (external/internal) in Workday to ensure accuracy of personnel information.
- Reviewed and processed weekly 100+ candidate reimbursement forms, ensuring timely refunds aligned with company policy.
- Monitored the term notification mailbox daily and worked with the HRBP group to obtain the appropriate approvals and pertinent information for separation paperwork.
- Monitored term notification mailbox daily, collaborating with HRBP group to secure necessary approvals and information for seamless separation paperwork.
- Managed processing of over 100,000 employee Rewards & Recognitions monthly for work performance, peer to peer recognition, and Company service.
- Managed monthly processing of 100,000+ employee rewards and recognitions, supporting work performance, peer recognition, and company service initiatives.
- Assisted in the success of training classes by distributing materials before class, ensuring audio and visual components needed for the training were available and working in time for the start of class and troubleshooting any other issues that occurred during class.
- Updated company’s organizational chart for the Senior Operating Committee’s quarterly board meetings.
Teacher
9 Months- Developed and implemented an inclusive curriculum to nurture children's curiosity and enthusiasm for learning.
- Facilitated daily classroom activities addressing social, emotional, cognitive, and physical needs of each child.
- Incorporated music, art, and dance into activities to promote student growth and engagement.
- Communicated regularly with parents and guardians to foster positive, supportive relationships.
- Executed daily cleaning and disinfecting routines to ensure classroom cleanliness and safety.
- Monitored and maintained the quality of supplies, materials, and equipment within the classroom.
Education
Completed Training Program - Business Administration
High School Diploma
Skills
Operations & Program Coordination
Administrative Support
Scheduling & Logistics
Staff & Volunteer Coordination
Family engagement
Youth Leadership & Student Support
Event & Travel Coordination
Conflict & Behavior Management
Database management
Payment & Financial Tracking
Timeline
Operations Manager
About Business Studios
05.2023 - 06.2026Read More
Administrative Assistant
U.S. Patent & Trademark Office
08.2021 - 01.2023Read More
Human Resources Assistant
Freddie Mac
10.2014 - 10.2018Read More
Teacher
Mount Vernon High School OnSite Daycare
09.2010 - 06.2011Read More
Year Up
Completed Training Program from Business Administration
Read More
Mount Vernon High School
High School Diploma
Read More