Monica De Loera
Summary
Hey, i speak fluently English & Spanish. i have a good amount of time knowing computers from work & school. Im a quick learner but i like being hands on doing the work not you showing me & I having to watching over you i don't mind it though.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Velox Insurance
07.2023 - 11.2023
- Handled customer inquiries and suggestions polite and professionally.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- when i would sell the quote I'd sell it fast and accordingly to not have them wait to long.
Staffing Coordinator
Express Employment Professionals
10.2021 - 07.2022
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Developed and facilitated new-hire orientations.
- my boss also made me do TSA pre-check
Team Leader - Project Management
Zep
03.2020 - 12.2021
- Met project deadlines without sacrificing build quality or workplace safety.
- i worked also helping build while watching well in reality i was a little of everything.
- Identified plans and resources required to meet project goals and objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Planned, designed, and scheduled phases for large projects.
Education
High School Diploma -
Adairsville High School
Adairsville, GA05.2020
Skills
- Paperwork Processing
- Product Knowledge
- Complaint Resolution
- Appointment Scheduling
- Information Security
- Account Updating
- Microsoft Office Suite
- Active Listening
- Staff Education and Training
- Microsoft Excel
- Microsoft PowerPoint
- Call Center Operations
- Staff Training
- Warehousing Functions
- Customer Service
Timeline
Customer Service Representative
Velox Insurance
07.2023 - 11.2023
Staffing Coordinator
Express Employment Professionals
10.2021 - 07.2022
Team Leader - Project Management
Zep
03.2020 - 12.2021
High School Diploma -
Adairsville High School
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