Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Monica Denney

Geneva,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pilot Travel Centers
Austinburg, Ohio
04.2018 - 10.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Kennel Manager

Ross County Humane Society
Chillicothe, OH
06.2015 - 07.2018
  • Assessed animals for signs of injury or illness, notifying managers or veterinarians.
  • Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
  • Treated animal illnesses or injuries following experience or instructions of veterinarians. Conducted medical examinations and organized paperwork for incoming animals.
  • Planned and executed fundraising approaches and group events to boost revenue and expand facility outreach.
  • Completed screenings of adopters as well as did meet and greats with potential adopters.
  • Competed all paperwork for adoptions.
  • Gave vaccinations, took blood for testing.
  • Developed schedules for staff to balance walking, feeding and socializing needs of animals in care.

Education

High School Diploma -

Jefferson Area Sr High School
Jefferson, OH
06.2002

Skills

  • Managing Operations and Efficiency
  • Transaction Monitoring
  • Performance Tracking and Evaluations
  • Technical Proficiency
  • Sales Monitoring
  • Employee Coaching and Motivation
  • Product and Service Knowledge
  • Scheduling and Coordinating
  • Managing Multiple Priorities
  • Accounts Payable and Accounts Receivable
  • Food Safety and Quality
  • Property Accountability
  • P&L Oversight

Certification

Servsafe manager/ person in charge certification

Timeline

Assistant Manager

Pilot Travel Centers
04.2018 - 10.2022

Kennel Manager

Ross County Humane Society
06.2015 - 07.2018

High School Diploma -

Jefferson Area Sr High School

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Monica Denney