Monica Aide Diaz Devora
Las Vegas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Il Fornio
Las Vegas
03.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Recommended menu items to enhance guest dining experience and satisfaction.
- Facilitated communication between guests and management to resolve concerns promptly.
- Monitored guest needs and provided prompt assistance during meal service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided excellent customer service by attentively taking orders and serving food.
- Collaborated with kitchen staff to ensure timely preparation of menu items.
- Handled cash transactions accurately and processed payments efficiently.
- Delivered food and beverages accurately to tables in a timely manner.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
Restaurant Hostess
Omelette House
Las Vegas
11.2019 - 05.2021
- Greeted and welcomed guests with friendly, prompt service.
- Managed reservations and organized seating arrangements efficiently.
- Assisted servers by communicating guest needs and preferences.
- Maintained cleanliness of the host area and dining space.
- Provided menus and informed guests about daily specials.
- Handled guest inquiries and resolved minor issues effectively.
- Collaborated with team members to ensure smooth operations during busy hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
High School Diploma -
Prepa En Línea SEP
Zacatecas,México 01-1996
Skills
- Food safety
- Table service
- Menu knowledge
- Team collaboration
- Problem solving
- Effective communication
Timeline
Server
Il Fornio
03.2021 - Current
Restaurant Hostess
Omelette House
11.2019 - 05.2021
High School Diploma -
Prepa En Línea SEP