Monica Dunn-Williams
Augusta
Summary
Dynamic Health Tech/Medical Support Assistant with proven expertise at Fort Eisenhower Army Medical Center, excelling in record management and communication. Adept at enhancing patient experiences and ensuring 100% compliance with HR policies. Strong time management and scheduling skills drive operational efficiency and foster team collaboration in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Tech/Medical Support Assistant
Fort Eisenhower Army Medical Center
Fort Gordon
01.2020 - Current
- Manages patient records and insurance claims per compliance protocol.
- Confirmed insurance coverage details to facilitate efficient patient billing.
- Confirmed patient visits and optimized appointment scheduling to improve office operations.
- Performed administrative and clerical duties to enhance office operations and foster positive patient experiences.
- Answering phone calls, responding to inquiries, and providing information about service and procedures.
- Ensured proper timekeeping to facilitate accurate payroll processing.
- Maintain accurate employee records and personnel files in compliance with federal and state regulations.
- Manage employee records for a team of 50 plus, ensuring 100% compliance with HR policies.
- Assist employees with their timecards in the Automated Time Attendance and Production System (ATAAPS).
- Ability to work independently, perform well under pressure, meet deadlines and exercise good judgment.
- Proficient in Microsoft Office and other computer software/databases.
Unit Clerk
University Hospital
Augusta
01.2018 - 01.2020
- Managed patient records ensuring all patients’ information is handled in compliance with privacy laws and regulations.
- Maintained patient files, charts, and logs for efficient record-keeping and management.
- Managed documentation for patient transfers and discharges to ensure timely and efficient operations.
- Functioned as communication liaison to improve information flow between patients, families, healthcare providers, and departments.
- Greeted patients and visitors, managed phone calls, and provided assistance with inquiries to ensure satisfaction.
- Performed administrative and clerical support to ensure efficient office operations and enhance patient experience.
- Keep up-to-date compliance files, forms, and administrative records that support smooth day-to-day operations.
- Maintain an organized and efficient office environment, including supplies inventory and order placement.
- Identified and recommended process improvements to boost administrative efficiency within the team.
Education
Bachelor of Science - Human Resource Management
Columbia Southern University
06-2025
Business Administrative Technology -
Augusta Technical College
06-2010
Skills
- Record management
- Data entry and tracking
- Scheduling and coordination
- Time management
- Team collaboration
- Communication skills
Affiliations
- National Society of Leadership Member
- Galilee Missionary Baptist Church Trustee
Certification
OSHA 10 Certification
References
Available upon request
Timeline
Health Tech/Medical Support Assistant
Fort Eisenhower Army Medical Center
01.2020 - Current
Unit Clerk
University Hospital
01.2018 - 01.2020
Bachelor of Science - Human Resource Management
Columbia Southern University
Business Administrative Technology -
Augusta Technical College