Monica Dunne
20 Hunt Club Drive ,PA
Summary
Customer Service Manager with a proven track record at Gravity Hair Salon, enhancing client satisfaction through effective feedback processes and staff training. Skilled in Microsoft Excel and organizational strategies, I streamlined payroll and inventory systems, significantly improving efficiency and accuracy while fostering a customer-focused environment.
Overview
17
17
years of professional experience
Work History
Customer Service Manager & Receptionist
Gravity Hair Salon
07.2008 - 10.2025
- Implemented customer feedback processes to enhance service quality and client satisfaction.
- Processed payroll for employees accurately and on time. Streamlined payroll procedures, resulting in reduced processing time and increased accuracy.
- Assisted in developing marketing materials to support campaigns. Collaborated with manger and team members to execute promotional incentives.
- Developed an internal inventory system to better manage inventory levels more efficiently. Conducted regular stock checks to maintain accurate records.
- Trained staff on effective communication techniques to improve customer interactions.
- Facilitated onboarding processes for new hires to ensure smooth integration into the work environment.
- Developed scheduling systems for efficient appointment management.
Stocker
Costco Wholesale Corp
09.2014 - 12.2016
- Restocked shelves efficiently to maintain product availability and enhance customer experience.
- Organized inventory to facilitate quick access for restocking on a daily basis.
- Assisted in maintaining cleanliness and orderliness of sales floor and stock areas.
- Executed tasks efficiently while managing tight deadlines and competing priorities.
Education
High School Diploma -
Springfield Township High School
Montgomery County, PaSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Organizational skills
- Multitasking
Timeline
Stocker
Costco Wholesale Corp
09.2014 - 12.2016
Customer Service Manager & Receptionist
Gravity Hair Salon
07.2008 - 10.2025
High School Diploma -
Springfield Township High School