Monica Duran
El Paso
Summary
Dynamic Clinic Administrator with extensive experience at Wellmed Medical Group, excelling in healthcare management and patient relations. Proven ability to lead teams effectively while enhancing operational efficiency. Bilingual and organized, I thrive under pressure, ensuring exceptional patient experiences and optimizing EMR systems for improved clinical outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinic Administrator
Wellmed Medical Group
05.2015 - 05.2019
- Plans, directs, supervises, and coordinates the overall operation of a medical practice
- Provides leadership, direction, and administration of operations to ensure accomplishment of local and organizational objectives
- Facilitates the employment, development, and management of employees
Patient Care Coordinator
Wellmed Medical Group
03.2013 - 05.2015
- Responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling
- Managed reporting of vital business and clinical statistics
Manager
Physicians Healthcare Associates
06.1998 - 03.2013
- Directed, supervised, and coordinated the overall operation of a large medical practice
- Directly managed a staff of over 30 clinic employees
Education
Certified Medical Assistant - Medical Assistant
Career Centers of Texas - El Paso
El Paso, TX04-1996
High School Diploma -
Bel Air High School
El Paso, TX08-1993
Skills
- Office administration
- Healthcare management
- Appointment scheduling
- Patient relations
- Bilingual Fluent (Read and Write)
- Organized
- Motivating Leadership
- Ability to meet deadlines and work under pressure
- EMR (Electronic Medical Records System)
- CISCO Readiness
- Patient Relations
- Kindness
Certification
- Notary Public-State of Texas Commission (Expires: December 12, 2026)
- Registered Medical Assistant (expired certification)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinic Administrator
Wellmed Medical Group
05.2015 - 05.2019
Patient Care Coordinator
Wellmed Medical Group
03.2013 - 05.2015
Manager
Physicians Healthcare Associates
06.1998 - 03.2013
Certified Medical Assistant - Medical Assistant
Career Centers of Texas - El Paso
High School Diploma -
Bel Air High School
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