Monica Enriquez Martinez
Walstonburg,NC
Summary
Great Solutions Specialist with a proven track record at Regional Acceptance, adept at implementing effective collection strategies and enhancing database management. Known for exceptional communication and attention to detail, successfully reduced outstanding balances while training new staff. Committed to achieving results in fast-paced environments through multitasking and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Solutions Specialist
Regional Acceptance
Greenville, NC
10.2021 - Current
- Conducted skip tracing activities to locate delinquent customers.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Implemented collection strategies to reduce outstanding account balances.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Contacted insurance companies to check status of claim payments.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Met demands of busy collections group by performing high volume of daily calls.
- Provided training and guidance to new collections staff on best practices and company policies.
Warehouse, Office, and Delivery Coordinator
United Delivery Service
Oakbrook Terrace, IL
11.2020 - 07.2021
- Worked closely with logistics team members to coordinate the most efficient routes for drivers.
- Performed quality control checks on products prior to being shipped out.
- Coordinated with warehouse staff to ensure timely loading and unloading of goods.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Legal Assistant
Simon McClosky Bassali & Partipilo
Chicago, IL
09.2019 - 11.2020
- Organized exhibits for trial proceedings.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Scanned physical documents into electronic format for storage in a secure database system.
- Created and updated case management and client account databases.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Assisted with document production and deposition preparation.
- Ensured that all paperwork was properly filed according to established procedures.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Attended hearings with counsel and recorded minutes from the proceedings.
Diagnostic Clerk
Physicians East
Greenville, NC
08.2017 - 06.2019
- Answered phones in a courteous manner while providing excellent customer service.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Supported office clerical functions using word processing and other software, email and office machines.
- Entered data into computer systems accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms.
Education
High School Diploma -
Greene Early College High School
Snow Hill, NC05-2013
Associate of Arts -
Lenior Community College
Kinston, NC05-2013
Skills
- Effective communication
- Attention to detail
- File management software
- Multitasking Abilities
- Collection strategies
- Data entry
- Database management
Timeline
Solutions Specialist
Regional Acceptance
10.2021 - Current
Warehouse, Office, and Delivery Coordinator
United Delivery Service
11.2020 - 07.2021
Legal Assistant
Simon McClosky Bassali & Partipilo
09.2019 - 11.2020
Diagnostic Clerk
Physicians East
08.2017 - 06.2019
High School Diploma -
Greene Early College High School
Associate of Arts -
Lenior Community College