Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MONICA ESTRADA

Dearborn

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced with office administration, customer service, and process management. Utilizes organizational and multitasking skills to support business operations effectively. Track record of fostering teamwork and maintaining accurate documentation.

Overview

7
7
years of professional experience

Work History

Bussiness Office Associate

Corewell Health
08.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Manager

M|SALON
10.2022 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Appointments are scheduled appropriately, -Offer services when needed based off client needs
  • Facilitate daily managerial tasks within salon such as inventory control
  • Ensure employees have complete stations and their HR paperwork is completed.
  • Accomplished multiple tasks within established timeframes.

Dispatcher

Commercial Drain Services
03.2022 - 10.2022
  • Handled inbound and outbound calls from vendors and clients
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Proficient in Sales Force and Field Pro Max
  • Calculated hours for employees and conducted payroll.

Bilingual Receptionist and Facilities Assistant

Viking Cloud
05.2018 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Edsel Ford High School
Dearborn, MI
2013

Skills

  • Positive Communicational skills, Customer service, Self-driven and managerial work ethic
  • Configuration and Management
  • Timelines and Milestones
  • Managing Files and Records
  • Account Management and Updating
  • Staff Management
  • Customer satisfaction

Languages

Spanish

Timeline

Bussiness Office Associate

Corewell Health
08.2023 - Current

Manager

M|SALON
10.2022 - 08.2023

Dispatcher

Commercial Drain Services
03.2022 - 10.2022

Bilingual Receptionist and Facilities Assistant

Viking Cloud
05.2018 - 03.2022

High School Diploma -

Edsel Ford High School

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MONICA ESTRADA