Monica Flores
Hammond,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Cage Cashier
Horseshoe Casino
Hammond, Indiana
05.2025 - Current
- Processed cash transactions for customers at the casino cage.
- Verified and balanced cash drawers at the beginning and end of shifts.
- Assisted customers with inquiries regarding casino services and promotions.
- Greeted customers and answered inquiries regarding services.
- Maintained accurate records of cage transactions and balances.
Assistant Manager
Jimmy John's
Hammond, IN
04.2021 - 04.2025
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner
Massage Therapist
Kut Above Salon & Day Spa
Munster, IN
03.2016 - 04.2021
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Developed individualized treatment plans based on client assessments and preferences.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed
Education
Certification Of Completion - Pharmacy Technician
Indiana University Northwest
01.2025 - 07.2025
Some College (No Degree) - Massage Therapy
Kaplan College
Hammond, INSkills
- Customer service
- Cash drawer balancing
- Complaint resolution
- Team leadership
- Effective communication
- Attention to detail
- Time management
- Hospitality and accommodation
Timeline
Cage Cashier
Horseshoe Casino
05.2025 - Current
Certification Of Completion - Pharmacy Technician
Indiana University Northwest
01.2025 - 07.2025
Assistant Manager
Jimmy John's
04.2021 - 04.2025
Massage Therapist
Kut Above Salon & Day Spa
03.2016 - 04.2021
Some College (No Degree) - Massage Therapy
Kaplan College