Monica Flores Garcia
Fresno,United States
Summary
Account Specialist with over 5 years of experience in building client relationships and driving sales growth. Proficient in bilingual communication and technical support, with proven skills in supervising teams and enhancing customer satisfaction. Dedicated to leveraging expertise in sales and analysis to foster client success and achieve business objectives.
Overview
6
6
years of professional experience
Work History
Admissions Advisor
San Joaquin Valley College
06.2024 - Current
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Identified and addressed concerns of incoming students and parents.
Account Specialist
T-Mobile
02.2023 - 05.2024
- Build and manage relationships with clients, understanding their needs and providing exceptional customer service
- Serve as the main point of contact for assigned accounts, ensuring their satisfaction and addressing inquiries or concerns
- Identify opportunities to increase sales and revenue by promoting T-Mobile products and services to existing clients
- Collaborate with clients to negotiate and renew contracts, ensuring favorable terms for both parties
- Stay updated on T-Mobile's products, services, and industry trends, and provide training and support to clients
Process Assistant
Amazon
08.2021 - 04.2022
- Administered paper and electronic filing systems by appropriately routing various documents, efficiently handling messages, and effectively managing incoming and outgoing mail
- Efficiently managed phone and email correspondence, demonstrating strong communication skills, and skillfully handling incoming and outgoing mail and faxes
- Proficiently utilized Microsoft applications on a daily basis, showcasing a high level of competency in using these tools to enhance productivity and workflow
Team Lead
Ulta DC
03.2019 - 01.2020
- Designed strategic plan for component development practices to support future projects
- Evaluated employee skills and knowledge regularly, training and mentoring individuals
- Mentored newly hired employees on operating equipment and safety
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Education
Associate of Arts - Business Administration
Lemoore College
05.2025
Skills
- Computer skills
- Communication
- Microsoft Office
- Sales
- Customer service
- Supervising
- Bilingual
- Analysis
- Computer literacy
- Typing
- Windows
- Technical Support
- Call Center
LANGUAGES
Spanish
English
Timeline
Admissions Advisor
San Joaquin Valley College
06.2024 - Current
Account Specialist
T-Mobile
02.2023 - 05.2024
Process Assistant
Amazon
08.2021 - 04.2022
Team Lead
Ulta DC
03.2019 - 01.2020
Associate of Arts - Business Administration
Lemoore College