Monica Ford
McKinney,TX
Summary
Dedicated Medical Assistant with a focus on improving patient satisfaction through effective communication and care coordination. Experienced in managing patient data and compliance with regulatory standards, fostering trust with patients and healthcare teams alike.
Overview
14
14
years of professional experience
Work History
Clinical Performance Coordinator - Quality MA
Wellmed UnitedHealth Group, BLS Certified
Plano, TX
06.2022 - Current
- Assist our 65 and older community with Medicare Advantage plans
- Ensured all metrics and patient screenings were up to date and complied with insurance guidelines.
- Executed HEDIS care planning to ensure compliance with quality standards
- Coordinated patient scheduling and managed appointment flow for optimal efficiency.
- Trained and mentored junior staff on office procedures and patient care protocols.
- Facilitated communication between healthcare providers, patients, and insurance companies.
- Chronic Care Planning.
- Analyzed patient data to identify trends and make informed clinical decisions.
Senior Service Coordinator
Village Health Partners
Plano, TX
08.2019 - 05.2022
- Assist with Medicare Advantage/Wellmed patients
- Hedis- Care Planning
- Lead Quality Analyst with a team of 2 medical assistants.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Facilitated communication between patients and medical staff to ensure clarity.
- Analyzed patient data to identify trends and inform clinical decisions.
- Collaborated with healthcare teams to develop data-driven reports and presentations.
- Managed electronic health record system for efficient data retrieval.
- Reviewed medical files to ensure proper documentation and coding.
Credentialing Specialist
Select Medical
Plano, TX
04.2019 - 09.2019
- Reviewed provider credentials for accuracy and compliance with regulatory standards.
- Coordinated with healthcare professionals to gather necessary documentation for credentialing.
- Maintained updated records in credentialing databases and systems.
- Analyzed applications for completeness and adherence to organizational guidelines.
Document Management Specialist
BLS Certified, Exam Works/Landmark Exams
Austin, TX
11.2015 - 02.2019
- Schedule injured workers for exams with state designated doctors, prepare and request medical records for upcoming examinations, and make confirmation calls
- Prepare DWC 73’s and enter DWC 32 information into IMEC database.
Medical Service Coordinator
Marbridge Foundation
Manchaca, TX
02.2014 - 07.2016
- Every Monday, Wednesday, and Friday, I am responsible for ordering medications for 90-plus residents with whom I work one-on-one on a daily basis
- Order medical supplies for the medical department
- Schedule residents for doctors, dental, and eye appointments
- Coordinate travel for medical appointments
- Consolidate all travel at the end of the week in order for company to be reimbursed
- Teach life goals to individual with cognitive and learning disabilities.
- Managed a team of 6 patient care techs.
Certified Medical Assistant
Austin Gastroenterology
Austin, TX
04.2012 - 05.2013
- Responsible for rooming patients, taking vitals, ordering supplies, processing prescription refill requests appropriately and providing basic information to patients
- Knowledge of Electronic Medical Records
- Phone Triage, Travel to Satellite Offices in Bastrop, Marble Falls, and Kyle, TX to assist where and when needed
- Insurance Verification and Prior Authorization experience
- Float within Clinic.
Education
Diploma - Medical Assisting
Ayers Institute
Shreveport, LADiploma - General Studies
Mansfield High School
Mansfield, LASkills
- Clinical Documentation
- Document Control and Scanning
- Medication Administration
- Patient Care
- EMR Systems
- Vital Signs
- Medical Office Experience
- Triage
- Multi-line Telephone System Operation
- Clinical and Operational Judgement
- Problem Anticipation and Resolution
- Pharmacy Relations
- Multitasking and Prioritization
- Updating Medical Records
- Critical Thinking
- Data Management
- Microsoft Office
- Customer Service
- Workflow Efficiency
- Effective communication
- Time management
- Employee training
- Team leadership
Education and Training
other
Timeline
Clinical Performance Coordinator - Quality MA
Wellmed UnitedHealth Group, BLS Certified
06.2022 - Current
Senior Service Coordinator
Village Health Partners
08.2019 - 05.2022
Credentialing Specialist
Select Medical
04.2019 - 09.2019
Document Management Specialist
BLS Certified, Exam Works/Landmark Exams
11.2015 - 02.2019
Medical Service Coordinator
Marbridge Foundation
02.2014 - 07.2016
Certified Medical Assistant
Austin Gastroenterology
04.2012 - 05.2013
Diploma - Medical Assisting
Ayers Institute
Diploma - General Studies
Mansfield High School