Monica Galdamez
LAS VEGAS
Summary
Dynamic professional with extensive expertise in customer service and sales, particularly at Westgate Resorts. Demonstrated proficiency in market research and data analysis, driving sales performance enhancements. Accomplished in appointment scheduling and inventory management, consistently providing exceptional client experiences while ensuring operational efficiency. Bilingual communicator skilled in cultivating strong relationships. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day.
Overview
5
5
years of professional experience
Work History
cigar host
Davidoff Cigar - Jicomes Republica Dominicana - Jicomes
Las Vegas
01.2024 - 02.2025
- Maintained cleanliness and organization of the production area to ensure efficiency.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Documented production data accurately for inventory management and reporting purposes.
- Assisted customers in selecting products based on preferences and needs.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Greeted customers and provided exceptional customer service.
Front Desk Receptionist
Sahara medical institute
Las Vegas
03.2022 - 12.2023
- Greeted visitors and clients with professionalism and warmth.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and coordinated meeting room availability.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Inside Sales Marketing Representative
Westgate Resorts
Las Vegas
03.2020 - 01.2022
- Conducted market research to identify customer preferences and trends.
- Negotiated contracts with potential customers while maintaining favorable terms for the organization.
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
- Maintained records of fuel sales, including total daily sales and inventory levels.
- Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales process.
- Analyzed sales data to develop forecasts for future sales performance.
Education
GED -
Durango High School
Las Vegas, NV06-2010
Skills
- Customer service and assistance
- Sales reporting and analysis
- Inventory management
- Data documentation and entry
- Appointment scheduling
- Market research and analysis
- Telephone reception skills
- Foreign language proficiency
- Guest greeting and reception
- Payment processing
Affiliations
- Organization
- bilingual
- event planning
- travel - family oriented
Languages
Spanish
Professional
References
References available upon request.
Timeline
cigar host
Davidoff Cigar - Jicomes Republica Dominicana - Jicomes
01.2024 - 02.2025
Front Desk Receptionist
Sahara medical institute
03.2022 - 12.2023
Inside Sales Marketing Representative
Westgate Resorts
03.2020 - 01.2022
GED -
Durango High School
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