Monica Gale-Locklear
Sharon Hill,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
45
45
years of professional experience
Work History
Customer Service Representative
Grid One Solutions Inc.
Aston Mills, Pennsylvania
06.2003 - 03.2024
- Managed inbound and outbound calls to assist customers with meter updates and repair scheduling
- Coordinated appointments for meter repairs and ensured timely service delivery
- Acted as liaison between customers and field technicians, radioing routes and updates
- Delivered professional and efficient customer service, addressing inquiries and resolving issues
- Maintained clear communication to support seamless operations and improve customer satisfaction
Client Payment Administrator
TV Guide
Radnor, Pennsylvania
01.1979 - 05.2002
- Highly detail-oriented and efficient Client Payment Coordinator with experience in processing and preparing client payments, maintaining accurate records, and generating weekly reports.
- Adept at managing tables and files, assisting with ABC reports, and providing backup support to the ABC Manager.
- Skilled in data entry and ensuring seamless operations in a fast-paced environment.
Education
High School Diploma -
Darby Township High School
Glenolden, PA06-1974
Some College (No Degree) - Vocational-Technical Education
Peirce Jr College
Philadelphia, PASkills
- Account updating
- Complaint resolution
- Scheduling
- Customer education
Timeline
Customer Service Representative
Grid One Solutions Inc.
06.2003 - 03.2024
Client Payment Administrator
TV Guide
01.1979 - 05.2002
High School Diploma -
Darby Township High School
Some College (No Degree) - Vocational-Technical Education
Peirce Jr College