Monica Galino
Lynchburg,VA
Summary
Dynamic Assistant Manager with a strong work ethic and exceptional customer service skills, honed at My Dog Dukes Diner. Proven ability to enhance guest engagement and streamline operations, leading to improved customer satisfaction. Skilled in cash handling and team leadership, fostering a collaborative environment that boosts morale and performance.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
My Dog Dukes Diner
Lynchburg, VA
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
Fratelli Italian Kitchen
Lynchburg, VA
05.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Office Manager
Galino Construction
Beaver, PA
08.2019 - 08.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Shift Supervisor
Starbucks
Monaca, PA
06.2017 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Assistant Manager
Coffee Beanery
Beaver, PA
05.2015 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
High School Diploma -
Beaver Area High School
Beaver, PA06-2016
No Degree - Business Management And Christian Leadership
Liberty University
Lynchburg05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Team leadership
- Staff management
- Organizational skills
Certification
Serv-Safe Certification
Timeline
Assistant Manager
My Dog Dukes Diner
06.2021 - Current
Server
Fratelli Italian Kitchen
05.2021 - 07.2023
Office Manager
Galino Construction
08.2019 - 08.2020
Shift Supervisor
Starbucks
06.2017 - 07.2019
Assistant Manager
Coffee Beanery
05.2015 - 06.2017
High School Diploma -
Beaver Area High School
No Degree - Business Management And Christian Leadership
Liberty University
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