MONICA GANDARA
LV Petroleum
Pearsall,TX
1
Language
16
years of professional experience
Dynamic retail professional with extensive experience at Metro PCS, excelling in team leadership and customer service. Proven track record in driving sales growth and enhancing customer satisfaction through effective problem-solving and strategic decision-making. Skilled in money handling and motivated to achieve results in fast-paced environments. Fast learner in any new setting and willing to learn new skills and techniques.
Work History
Assistant Manager
3 Months- Supported daily store operations, ensuring smooth customer service and team coordination
- Managed cash handling, register accuracy, and safe reconciliation procedures
- Monitored inventory levels and restocked merchandise to maintain product availability
- Assisted with scheduling, task delegation, and shift coverage support
Sales Associate
1 Year 11 Months- Assisted customers with product selection, pricing questions, and checkout support.
- Processed sales transactions accurately using point-of-sale systems and payment methods.
- Maintained organized merchandise displays aligned with store presentation standards.
- Restocked inventory and monitored product availability to reduce out-of-stock items.
Senior Associate
3 Years 1 Month- Led daily branch operations, ensuring accurate loan processing, payments, and account updates
- Resolved complex account issues by reviewing payment histories and coordinating repayment solutions.
- Maintained strict adherence to lending policies, regulatory requirements, and internal control procedures.
Sales Associate
2 Years 8 Months- Resolved customer concerns promptly to support positive shopping experiences.
- Recommended complementary products based on customer needs and purchase goals.
- Supported daily store operations, including opening tasks, closing tasks, and cleanup.
- Communicated product details clearly to improve customer confidence and sales conversion.
- Took in customer products handled loan processing based on products
General Manager
4 Years 9 Months- Directed daily store operations, ensuring compliance with MetroPCS sales processes and service standards.
- Led sales team performance, coaching associates on plans, devices, and customer retention practices.
- Managed inventory control, receiving, and merchandising to maintain accurate product availability.
- Resolved escalated customer issues, strengthening service quality and customer satisfaction.
- Trained team members on point-of-sale systems, activation workflows, and policy adherence.
- Monitored store performance against revenue goals, adjusting strategies to drive results.
- Maintained cash handling, audit readiness, and loss prevention procedures to protect assets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Sales Representative
3 Years 6 Months- Drove wireless device and accessory sales through consultative customer recommendations.
- Resolved billing, account, and service issues with accurate, courteous support.
- Activated new lines, upgrades, and device transfers using point-of-sale systems.
- Explained rate plans, promotions, and features to match customer needs.
- Was sent over to other locations to over see sales to ensure if it was the location or employee’s
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Goal setting
Retail operations
Sales strategies
Multitasking and organization
Marketing
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
LV Petroleum
12.2025 - 03.2026Read More
Sales Associate
TA Operations
01.2024 - 12.2025Read More
Senior Associate
Security Finance
07.2021 - 08.2024Read More
Sales Associate
National Pawn and Jewelry
07.2018 - 03.2021Read More
General Manager
Metro PCS
07.2013 - 04.2018Read More
Sales Representative
Cricket Wireless
01.2010 - 07.2013Read More
Pearsall High School
High School Diploma
Read More