Monica Garcia
Austin,TX
Overview
15
15
years of professional experience
Work History
General Manager
Visionworks
08.2016 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
Retail Supervisor
Visionworks
12.2015 - 08.2016
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Established rapport within the community through networking events, establishing a loyal clientele base for repeat business.
Third Key Sales Associate
Visionworks
07.2010 - 12.2015
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maintained a clean, organized store environment for optimal shopping experience.
- Contributed to team success by meeting and exceeding individual sales targets.
- Conducted daily cash handling tasks, ensuring accuracy in the register and financial transactions.
- Provided personalized recommendations, helping customers find the perfect products for their needs.
- Demonstrated excellent communication skills when interacting with customers, coworkers, and supervisors alike.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
Lab Technician
Visionworks
03.2009 - 04.2012
- Optimized workflow efficiency by organizing tools and materials for easy accessibility during the lens fabrication process.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Assisted in training new lab technicians, sharing expertise to ensure consistent performance across the team.
- Minimized equipment downtime with proactive maintenance checks, troubleshooting issues as they arose to maintain efficient operations.
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
Education
BBA - Computer Science
Austin Community College
Austin, TXSkills
- Workflow Planning
- P&L Management
- Customer Relationship Management
- Schedule Management
- Staff Supervision
- Performance Evaluations
- Team Training and Development
- Effective Leader
- Deadline-Oriented
- Problem Resolution
- Networking Abilities
- Operations Management
- Recruitment
Timeline
General Manager
Visionworks
08.2016 - Current
Retail Supervisor
Visionworks
12.2015 - 08.2016
Third Key Sales Associate
Visionworks
07.2010 - 12.2015
Lab Technician
Visionworks
03.2009 - 04.2012
BBA - Computer Science
Austin Community College
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