Monica Garcia

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Assisted in event setup and teardown, ensuring a smooth transition between functions.
• Provided friendly, courteous service to create memorable moments for guests.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Enhanced guest experience by providing exceptional service during catered events.
• Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
• Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
• Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
• Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Utilized proper food handling techniques to establish safety and quality of food served.
• Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
• Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
• Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
• Provided professional beverage service, including wine selection guidance and pairing recommendations.
• Carried out professional service, retaining polite and friendly approach at all times.
• Responded to guest inquiries and requests promptly and courteously.
• Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
• Served meals to customers according to established guidelines.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Arranged food, utensils and condiments on trays to serve meals with necessary items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Processed customer payments to accurately record transactions.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Created and maintained data entry logs to track data entry activities.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
• Contributed to project success, meeting all data entry deadlines without compromising quality.
• Enhanced decision-making with provision of accurate and up-to-date data reports.
• Entered detailed customer and transaction data for enhanced record-keeping and analysis.
• Improved data accuracy by meticulously reviewing and updating customer information.
• Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.

• Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
• Optimized material usage through strategic layout planning that maximized visual impact while minimizing costs for clients.
• Achieved high levels of client satisfaction through clear communication of expectations throughout the entirety of the project timeline from initial consultation to final walkthroughs.
• Minimized callbacks by thoroughly inspecting completed work for any imperfections or necessary adjustments before leaving the job site.
• Worked professionally with other tradespeople on successful, on-time project completion.
• Ensured timely completion of projects by effectively managing time and resources for multiple simultaneous jobs.
• Installed tile flooring in residential homes and commercial buildings.
• Developed strong relationships with suppliers, negotiating favorable pricing terms that resulted in cost savings passed onto customers.
• Streamlined installation processes, implementing efficient methods to increase overall productivity without compromising quality.
• Used specialized tools and equipment to cut, shape and install tile.
• Cut and prepared tiles for installation following precise measurements and job specifications.
• Maintained safe, clean and organized work environment.
• Completed skilled repairs of existing tile installations.
• Inspected floors before, during and after tile installation and reported identified concerns.
• Followed strict safety standards for customer and worker protection.
• Documented tile materials and supplies used in each project for proper recordkeeping and billing.

• Checked documents for accuracy and correct signing before notarizing.
• Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
• Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
• Checked documents and identifying credentials for all parties.
• Checked client identification to maintain compliance with state legal requirements.
• Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
• Administered oath to document signers to obtain affirmation of truth.
• Examined documents for accuracy, completion and compliance before notarizing.
• Advised clients on best practices for document preparation and execution, ensuring the smooth completion of transactions.
• Drafted and executed notarial affidavits in accordance with applicable laws.

Established Garcia TileWorks LLC in September 2021 as a professional tile installation service.

Executed diverse tile projects, including backsplashes, tub/shower installations, accent walls, patios, fireplaces, and flooring.

Achieved high customer satisfaction, reflected in numerous positive reviews.

Retired from tile installation business in June 2024 after successful operation.