Monica Garcia Bustamante
Douglas,AZ
Summary
Human services professional with over eight years of experience working within Arizona’s public and nonprofit systems supporting children, families, and vulnerable populations. Experienced in community engagement, cross-sector collaboration, and coordinating services across healthcare, behavioral health, and social service systems. Strong background in early childhood and family support, program coordination, and stakeholder engagement. Known for building strong relationships with community partners and improving access to services for individuals and families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Human Services Specialist III
Arizona Division of Developmental Disabilities
Bisbee, AZ
10.2023 - Current
- Support regional service coordination and assist supervisors in managing team priorities, reporting, and service delivery.
- Facilitate interdisciplinary meetings and team discussions to address complex service needs and improve coordination across systems.
- Collaborate with behavioral health providers, healthcare professionals, and community agencies to improve service access and support strategies.
- Provide mentorship and guidance to team members while supporting problem solving and continuity of services.
- Monitor service plans and recommend adjustments to improve outcomes for individuals and families.
- Advocate for individuals navigating complex public systems and promote person-centered planning.
Human Services Specialist II
Arizona Division of Developmental Disabilities
Douglas, AZ
10.2022 - 10.2023
- Coordinated services for individuals with developmental disabilities and their families across multiple service systems.
- Facilitated planning meetings with families and professionals to develop individualized service plans.
- Maintained relationships with community organizations to support service coordination and resource access.
- Ensured compliance with Arizona state policies and program requirements.
Administrative Manager
Trinity Services Group
Douglas, AZ
04.2022 - 10.2022
- Supervised staff and provided coaching to improve employee performance and operational efficiency.
- Managed operations across 25 accounts throughout Arizona while monitoring billing accuracy and performance.
- Developed training materials and onboarding resources to support staff development.
- Generated reports and performance summaries for leadership review.
- Coordinated communication between staff and leadership to resolve operational challenges.
Family Support Specialist
Child & Family Resources
Douglas, AZ
03.2019 - 04.2022
- Provided education and coaching to families on early childhood development and parenting strategies.
- Facilitated workshops and training sessions focused on trauma-informed care and positive parenting.
- Implemented evidence-based programs including Growing Great Kids and PAX Tools.
- Collaborated with community partners including Prevent Child Abuse Arizona and the National Children’s Alliance.
- Connected families to community resources and services to support child development and family stability.
Program Service Evaluator
Arizona Department of Economic Security
Douglas, AZ
08.2015 - 03.2019
- Conducted eligibility assessments for food assistance, medical assistance, and financial aid programs.
- Interviewed applicants and reviewed documentation to determine program eligibility.
- Coordinated with government agencies and employment services to verify eligibility.
- Managed high-volume caseloads while maintaining accuracy and professionalism.
Education
Bachelor of Applied Science - Human Services
University of Arizona
05-2026
Associate of Arts - Social & Behavioral Sciences
Cochise College
Skills
- Community Engagement
- Stakeholder Collaboration
- Program Coordination
- Training & Facilitation
- Strategic Communication
- Public Systems Navigation
- Policy & Program Compliance
- Microsoft Office
- Google Workspace
- Bilingual Communication (English & Spanish)
Certification
Project Management Fundamentals Certificate, Arizona State University
Completed January 2, 2026
Languages
English & Spanish
Timeline
Lead Human Services Specialist III
Arizona Division of Developmental Disabilities
10.2023 - Current
Human Services Specialist II
Arizona Division of Developmental Disabilities
10.2022 - 10.2023
Administrative Manager
Trinity Services Group
04.2022 - 10.2022
Family Support Specialist
Child & Family Resources
03.2019 - 04.2022
Program Service Evaluator
Arizona Department of Economic Security
08.2015 - 03.2019
Associate of Arts - Social & Behavioral Sciences
Cochise College
Bachelor of Applied Science - Human Services
University of Arizona
Community Leadership
Prevent Child Abuse Arizona, Lean On Me AZ Trainer, Delivered statewide virtual trainings focused on strengthening community support systems for families., Facilitated discussions on prevention strategies and family support initiatives., Coordinated training logistics and tracked participation across Arizona communities.