MONICA GARZA
Garland,TX
Overview
12
12
years of professional experience
Work History
Assistant Manager
Cash Store / CNG
Garland, Tx / Rowlett Tx
03.2024 - Current
- Communicated with customers daily to request information and complete paperwork.
- Answered inquiries and provided superior customer service to clients.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Provided outstanding customer service on phone and in person.
- Received consistent excellent feedback on work quality and customer service.
- Built positive relationships with customers by providing exceptional customer service.
- Answered customers' questions and providing exceptional customer service.
Sales Associate
Lane Bryant
Mesquite
02.2014 - 03.2016
- Kept shop areas neat, clean, and free of safety hazards
- Helped customers locate products and checked store system for merchandise at other sites
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Answered customer questions about sizing, accessories, and merchandise care
- Engaged with customers to build rapport and loyalty.
Key Holder
Lane Bryant
Mesquite
03.2016 - 04.2018
- Enhanced store sales by implementing effective visual merchandising strategies and product placement
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling
- Achieved results by working with staff to meet established targets.
Assistant Manager
Lane Bryant
Mesquite
04.2018 - 09.2020
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
Electronics
Wal-Mart
Dallas
03.2012 - 06.2013
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments.
Education
Diploma -
South Garland High School
Garland, TXSkills
- Calm Under Pressure
- Loss Prevention Awareness
- MS Office
- Cultural Awareness
- Task Delegation
- Recruiting and Interviewing
- Physical Stamina
- Time Management
References
- Lily Zuniga, Former Co-worker, (469) 422-0260
- Charisma Rosmond, Former Co-Worker, (469) 816-4845
Timeline
Assistant Manager
Cash Store / CNG
03.2024 - Current
Assistant Manager
Lane Bryant
04.2018 - 09.2020
Key Holder
Lane Bryant
03.2016 - 04.2018
Sales Associate
Lane Bryant
02.2014 - 03.2016
Electronics
Wal-Mart
03.2012 - 06.2013
Diploma -
South Garland High School