Justin Tobin
West Palm Beach,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
Assistant Manager
BoxLunch
Wellington, FL
06.2025 - Current
- Assisted in managing daily store operations and ensuring smooth workflow.
- Trained and mentored new associates on customer service standards.
- Implemented inventory management procedures to optimize stock levels.
- Maintained visual merchandising standards to enhance product displays.
Assistant Manager
GameStop
Wellington, FL
11.2008 - 05.2025
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05-2003
Skills
- Employee training
- Customer service
- Inventory management
- Basic math
- Supervision and leadership
- Customer relations
- Calm under pressure
- Computer skills
- Shift scheduling
- Operational strategy
Timeline
Assistant Manager
BoxLunch
06.2025 - Current
Assistant Manager
GameStop
11.2008 - 05.2025
High School Diploma -
Royal Palm Beach High School