Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Gutierrez

Joint Base Lewis McChord,WA

Summary

Professional in healthcare and customer service with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Referral Coordinator

Peachwood Medical Group
10.2024 - 01.2025
  • Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
  • Maintained accurate and organized referral documentation in electronic health record system
  • Ensured timely submission of referral requests to specialists or other healthcare facilities
  • Ensured compliance with HIPAA regulations when handling sensitive patient information during the referral process

HR Administrative Assistant

American Ambulance
06.2024 - 09.2024
  • Greeted and welcomed guests, providing a positive first impression of the company
  • Efficiently handled all incoming and outgoing mail, packages, and deliveries
  • Maintained cleanliness and organization of the front desk area at all times
  • Provided administrative support to HR department as needed, including data entry and filing
  • Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
  • Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
  • Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed

Medical Assistant

VALLEY ENDOCRINE
08.2021 - 05.2024
  • Outgoing referral coordinator, obtain correct CPT codes and DX codes to request insurance authorizations for specific referring facilities or infusion services.
  • Request Prior Authorization for medications through Cover my Meds.
  • Check in and check out patients through IMS, receive co-pays and balance inquiries for patients, reschedule current and new patients.
  • Bilingual translator for front and back office patients.
  • Back office assistant room patients take vitals, glucose readings, A1C, download and print pump monitor levels for patients.
  • Order and receive lab orders, assist with thyroid nodule biopsy aspiration, administering medications and vaccinations.
  • Data entry through IMS system while following all HIPPA guidelines and procedures.

Covid-19 Data Entry

Medix
06.2021 - 08.2021
  • Set up new patient appointment for COVID-19 vaccination
  • Complete patient data entry to MyCA, providing new and updated vaccination card information to patients.

Education

Medical Assistant Program -

Milan Institute
01.2016

High school or equivalent -

Fresno High School
Fresno, CA
06.2010

Skills

  • Pre-authorizations
  • Medical terminology
  • Multi-line phone proficiency
  • Efficient appointment management
  • Efficient data entry
  • HIPAA regulations
  • MS office expertise
  • Electronic patient charts
  • Medical clinical procedures
  • Follow-up coordination
  • Customer service
  • Microsoft teams
  • Payment processing
  • Administrative support

Certification

  • Certificate of Venipuncture August 2016 to Present
  • Medical Assistant July 2016 to Present
  • BLS Certification October 2024 to October 2026 eCARD CODE: 255414319236

Timeline

Referral Coordinator

Peachwood Medical Group
10.2024 - 01.2025

HR Administrative Assistant

American Ambulance
06.2024 - 09.2024

Medical Assistant

VALLEY ENDOCRINE
08.2021 - 05.2024

Covid-19 Data Entry

Medix
06.2021 - 08.2021

Medical Assistant Program -

Milan Institute

High school or equivalent -

Fresno High School

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