Monica Guzman
Chippers Lanes
Thornton,CO
1
Language
6
years of professional experience
Dynamic and highly reliable professional with extensive experience in customer service at Chippers Lanes. Proven ability to enhance guest experiences through strong multitasking and effective communication. Skilled in payment processing and responsible alcohol service, consistently achieving high customer satisfaction and fostering loyal clientele. Outgoing personality contributes to a positive team environment.
Work History
Bartender/server
2 Years 10 Months- Crafted and served cocktails, ensuring quality and consistency in beverages.
- Managed inventory levels, restocking supplies to maintain efficient bar operations.
- Provided exceptional customer service, enhancing guest experiences through engaging interactions.
- Collaborated with kitchen staff to coordinate timely delivery of food and drink orders.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Implemented efficient workflow processes during peak hours to enhance service speed.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Executed accurate food order entry and payment collection to maintain high customer satisfaction.
- Enhanced customer experience by efficiently managing front desk operations. Streamlined payment processing and optimized lane assignments for guests.
- Managed customer communications through phone calls, delivering detailed explanations of service rates. Coordinated reservation processes to enhance customer satisfaction.
- Resolved complex customer issues through effective communication and problem-solving strategies.
- Assisted with closing shifts and maintained cleanliness of the building for morning shifts. Worked morning shifts and prepared the workspace for colleagues by ensuring cleanliness.
- TIPS CERTIFIED
Salesperson
4 Months- Maintained store organization and ensured product displays were visually appealing.
- Worked closely with team to achieve sales goals and improve customer interactions.
- followed food safety while i cooked samples for customers
- Followed established procedures for cleanly bottling juice and accurately labeling with production dates.
- Performed safe disinfection procedures on juicer machine to maintain hygiene standards for communal use.
- Achieved compliance with health standards through disinfection of food cart. Demonstrated expertise in sample presentation.
Cashier
1 Year 3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of work area to enhance operations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Retail Worker
6 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment efforts.
- Operated point-of-sale systems efficiently to process transactions and handle cash management.
- Collaborated with team members to ensure store displays remained organized and appealing.
- Conducted routine cleaning and organization of sales floor to uphold store standards and safety regulations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Delivered exceptional customer service with a friendly demeanor
- Organized and arranged neatly folded clothes to enhance aisle presentation.
- Responded to incoming calls and delivered information to assist clients effectively.
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Payment processing
Handling difficult customers
Cash register operation
Professional appearance
Languages
Spanish
Native or Bilingual
Timeline
Bartender/server
Chippers Lanes
10.2023 - CurrentRead More
Salesperson
Sam's Club
06.2023 - 10.2023Read More
Cashier
Taco Bell
07.2022 - 10.2023Read More
Retail Worker
Walmart
02.2021 - 08.2021Read More