Monica Hargrove
Avondale,AZ
Summary
Performance-driven leader with excellent employee development, customer service and analytics skills coupled with more than 15 years of experience. Passionate about applying excellent organization and communication skills to build effective teams and lead initiatives that drive results.
Overview
19
19
years of professional experience
Work History
Vice President Loan Servicing
Evergreen Home Loans
Tempe, AZ
02.2017 - Current
- Successfully grew servicing portfolio to 10 B.
- Instrumental in setting up the loan servicing process and adapting to the growing needs of a startup.
- Completed implementation of servicing platform (MSP) and servicing vendors.
- Identify and direct initiatives to automate and streamline processes.
- Manage and respond to all internal and external audits and exams. Implemented corrective actions including updating policies, procedures and processes when necessary.
- Implement servicing requirements for new products as necessary including Construction Loans, Lot Loans, and Buydowns.
- Research, vet and onboard new vendors, set up contracts and establish connections.
- Assist with internal financial planning, analysis and budgeting.
SAVP Default Administration
Specialized Loan Servicing
Tempe, AZ
11.2014 - 02.2017
- Built Default Document team in Tempe, AZ.
- Conduct final review, approve and execute documents within Default Administration needed to proceed with default action.
- Identify and implement efficient methods to improve operational functions and expense reduction through automation, workflow and enhanced services for the document process.
- Create and update standardized document templates as needed.
- Assist in planning, managing and directing all activities as they relate to the Timeline Management department function(s).
- Assist in the responsibility for achievement of Timeline Management business objectives, department budgeting activities, department reporting, etc.
- Improved operations through consistent hard work and dedication.
Mortgage Servicing Analyst
Interthinx
Tempe, AZ
11.2012 - 04.2014
- Responsible for inception and development of the Servicing QC department at Interthinx.
- Develop and write question driven scripts for various servicing functions; including but not limited to Collections, Bankruptcy, Foreclosure, Reconveyance, etc.
- Defined and wrote system requirements and logic for servicing audit operations.
- Test and approve in UAT environment prior to moving into production. Develop and maintain good relationships with sales force as well as clients.
- Write and define requirements for client reporting and internal day to day operations.
- Develop and document internal policy and procedures.
Document Custody Manager
GreenTree Servicing Dba Ditech Financial
Tempe, AZ
11.2007 - 02.2012
Mortgage Loan Servicing Manager
First National Bank Of Arizona
Tempe, AZ
05.2002 - 11.2007
Skills
- Strategic Vision
- Profit and Loss
- Recruiting and Hiring
- Operational Efficiency
- Policy and Procedure Development
- Critical Thinking
- Strategic Planning
- Okrs and KPIs
- Coaching and Mentoring
Accomplishments
Successfully led team to build in-house servicing department: implemented and rolled out Black Knight MSP servicing platform, policy and procedures development, hired and trained team members for all areas of loan servicing operations. Proficient in all areas of loan administration including loan boarding, cash management, escrow administration, customer service, special loans and default services.
Timeline
Vice President Loan Servicing
Evergreen Home Loans
02.2017 - Current
SAVP Default Administration
Specialized Loan Servicing
11.2014 - 02.2017
Mortgage Servicing Analyst
Interthinx
11.2012 - 04.2014
Document Custody Manager
GreenTree Servicing Dba Ditech Financial
11.2007 - 02.2012
Mortgage Loan Servicing Manager
First National Bank Of Arizona
05.2002 - 11.2007
Similar Profiles
Cynthia ForwoodCynthia Forwood
Senior Underwriter at Evergreen Home LoansSenior Underwriter at Evergreen Home Loans
Janine LichtyJanine Lichty
Mortgage Loan Officer Assistant at Evergreen Home LoansMortgage Loan Officer Assistant at Evergreen Home Loans
Stan GentryStan Gentry
Loan Officer/Assistant at Republic Mortgage, MetLife & Evergreen Home LoansLoan Officer/Assistant at Republic Mortgage, MetLife & Evergreen Home Loans
Heather RouwenhorstHeather Rouwenhorst
Mortgage Loan Officer Assistant at Evergreen Home LoansMortgage Loan Officer Assistant at Evergreen Home Loans
Beatriz C. RodríguezBeatriz C. Rodríguez
Adjunct Professor of Humanities, Culture and Language at Maricopa County Community DistrictAdjunct Professor of Humanities, Culture and Language at Maricopa County Community District