Monica Harres
Baltimore
Summary
Experienced professional with a proven track record in interpersonal communication and cross-functional collaboration. Trusted mentor and subject matter expert known for delivering results through proactive problem-solving and follow-through. Strong talent for building relationships and fostering effective teamwork. Dedicated to driving success and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Enrollment Specialist
Risepoint, Inc.
01.2021 - Current
- Proactively engage prospective students in a goal oriented, metrics driven environment
- Execute recruitment measures, ensuring that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students
- Provide a high-touch experience with students, while encouraging the pursuit of their educational goals
- Utilize a collaborative approach connecting students with experts, as to resolve student concerns
- Become a subject-matter-expert through continuous process and product
- Database management; manipulation of data throughout the entire lifecycle
- Subject Matter Expert (SME) for my current team
- Managed prospective/existing student files via multiple databases such as Banner, PowerFaids, and Salesforce
- Maintained high-level knowledge of current products, processes, policies and industry
- Demonstrated expertise in various steps of the student enrollment process including financial aid
- Served as team mentor/subject matter expert (SME)
Enrollment Advisor
Laureate Education, Inc.
01.2017 - 01.2019
Education
MBA - Marketing
Johns Hopkins Carey Business School
12.2020
B.S. - Business Administration
Walden University
12.2019
Skills
- Visual Design
- CRM/SAP/ERM
- Design Thinking
- UI/UX
- SPSS Proficient
- Microsoft Suite Efficient
- Exceptional communication
- Documentation management
- Reporting and analytics
- Customer service expertise
- Strong organization
- Deadline management
Expectedgraduation
12/01/24
Activitiesawards
- National Society of Leadership and Success
- Alpha Sigma Lambda Honor Society
- Manager's Choice Award, 2018
Languages
Russian
Elementary
Spanish
Limited Working
Timeline
Enrollment Specialist
Risepoint, Inc.
01.2021 - Current
Enrollment Advisor
Laureate Education, Inc.
01.2017 - 01.2019
B.S. - Business Administration
Walden University
MBA - Marketing
Johns Hopkins Carey Business School
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