Monica Harris
District Heights,MD
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [medical] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
DR. Ali Rezazadeh-Tehrani
Silver Spring, MD
03.2021 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Maintained inventory in supply closet to prevent shortages.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
Student Chaperone
Student Watchers
Hyattsville, MD
04.2016 - Current
- Controlled visitor access to facility to verify that only authorized personnel were allowed onsite.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded all activity in daily officer report.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided friendly and professional assistance to employees, visitors and customers.
Medical Office Manager
DR. Alfred Burris
Washington, DC
05.2012 - 04.2017
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Managed daily operations within medical office by supporting continuous delivery of excellent services and care.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Monitored office inventory to maintain adequate supply levels and order products.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Medical Assistant /Manager
DR. Khosrow Davachi
Washington, DC
11.2004 - 05.2012
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted back office patient processes to reduce office wait times.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Administered rapid tests such as COVID and strept to help clinical staff assess conditions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Printed and filed examination data records according to HIPAA patient standards.
- Prepared prescription refill requests on behalf of physician and communicated with pharmacy.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant
Capitol Medical Group
Chevy Chase, MD
11.2002 - 12.2003
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted back office patient processes to reduce office wait times.
- Completed basic physical assessments of clinic patients to provide optimal care.
Education
Associate of Applied Science - Medical Assisting
National Education Center
Washington, DC06.1993
Skills
- Insurance eligibility verification
- Accounting support
- Back office operations
- Data entry documentation
- Cash deposit preparation
- Document retrieval
- Sensitive material handling
- Medical terminology
- Medical billing
- Staff training and development
- Flexible
- Multitasking and prioritization
- Microsoft Office
- Current Procedural Terminology (CPT)
- Scheduling and calendar management
- Strong interpersonal skills
- Insurance eligibility verifications
- Appointment scheduling
- Phone call answering
- Billing and coding
Timeline
Administrative Assistant
DR. Ali Rezazadeh-Tehrani
03.2021 - Current
Student Chaperone
Student Watchers
04.2016 - Current
Medical Office Manager
DR. Alfred Burris
05.2012 - 04.2017
Medical Assistant /Manager
DR. Khosrow Davachi
11.2004 - 05.2012
Medical Assistant
Capitol Medical Group
11.2002 - 12.2003
Associate of Applied Science - Medical Assisting
National Education Center