Monica Harrison
McKenzie,TN
Summary
Dynamic Customer Service Manager with proven expertise at Cash Express, LLC, excelling in customer relations and complaint resolution. Skilled in CRM systems and team leadership, I foster a positive environment that enhances customer satisfaction and loyalty. Committed to delivering exceptional service while effectively managing workflows and training staff.
Overview
21
21
years of professional experience
Work History
Customer Service Manager
Cash Express, LLC
Mckenzie
09.2004 - Current
- Maintaining Document customer interactions and transactions in a CRM system.
- Maintaining a positive work environment
- Making weekly schedules
- Maintaining a clean friendly atmosphere for customers
- Maintaining customer relationships
- Giving great customer service
- Suggest products or services based on customer needs.
Education
High Diploma -
Henry County High School
Paris, TNSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- Relationship building
Timeline
Customer Service Manager
Cash Express, LLC
09.2004 - Current
High Diploma -
Henry County High School