Monica Hatch
Grand Junction,CO
Overview
15
15
years of professional experience
Work History
Front Desk/Receptionist
Western Title & Escrow
Newport, OR
08.2020 - Current
- Very public facing position that includes, but is not limited to answering phones, provide customer service, and direct calls to correct Escrow Officer.
- Responsible for receiving and depositing earnest money and closing funds.
- Assist public in obtaining tax documentation and title information.
- Serve as a liaison between realtors, escrow officers, and their clients.
Inside Sales
Tucker Sales
Portland, OR
01.2019 - 08.2019
- Answer phones and take orders from clients.
- Processed orders and payments.
- Responded to customer concerns and product inquiries.
- Ensured customer satisfaction and provide professional customer support.
Customer Service Representative/Claims Processor
PoleStar Benefits
Lake Oswego, OR
03.2018 - 11.2018
- Assisted members process HSA & FSA medical claims.
- Ensure claim benefit information received and entered correctly, process claims.
- Assist members navigating on-line system, answer questions, and address concerns.
- Update client demographics.
Sales Associate
Boot Barn
Lodi, CA
03.2017 - 01.2018
- Assisted and engaged customers in a retail environment.
- Built positive and loyal relationships with consumers.
- Gained proficient working knowledge of western and work wear.
- Achieved and exceeded assigned sales goals in a very short timespan.
Kitchen Manager/Cook
Big Boys BBQ
Vernal, UT
10.2013 - 12.2014
- Managed the back of the house and kitchen of a small lunch and breakfast restaurant.
- Assisted in menu development.
- Prepared and packaged food for an attached truck stop.
- Ensured sanitary and organized working environment.
- Ensure employees are properly trained on menu offerings and sanitation.
- Assist customers with menu concerns and questions to ensure a positive dining experience.
Co-Owner and Kitchen Manager
MOJO's Diner & Deli, LLC
Vernal, UT
05.2011 - 09.2013
- Operated and managed a full-service restaurant.
- Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation and health standards and procedures.
- Sustained a high quality product output, positive work environment, and excellent customer service.
- Directly supervised 7-10 employees in various activities.
- Controlled costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality food preparation.
- Ordered and maintained food storage, monitored food costs, avoiding surplus.
- Planned menus and created unique and creative daily lunch and dinner specials.
Timeline
Front Desk/Receptionist
Western Title & Escrow
08.2020 - Current
Inside Sales
Tucker Sales
01.2019 - 08.2019
Customer Service Representative/Claims Processor
PoleStar Benefits
03.2018 - 11.2018
Sales Associate
Boot Barn
03.2017 - 01.2018
Kitchen Manager/Cook
Big Boys BBQ
10.2013 - 12.2014
Co-Owner and Kitchen Manager
MOJO's Diner & Deli, LLC
05.2011 - 09.2013