MONICA HERNANDEZ

• Works with POS system to place orders, manage bills, and handle complimentary items.
• Cultivates warm relationships with regular customers.
• Maintains clean and organized dining areas to uphold restaurant hygiene standards.
• Increase sales significantly by upselling higher-end products to customers.

• Recruit's and onboards all new hires
• Scheduling appointments, future reservations and updating event calendars.
• Tracks daily expenses and communicates with corporate accounting team.
• Collaborates with Resorts World administrative support team to oversee entertainment calendars and any guest disputes.

• Served food and beverages promptly with focused attention to customer needs.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Presented menus to guests promptly after seating and answered questions about menu items, making recommendations upon request.

• Responsible for daily, weekly and monthly financial property reporting sent to corporate, accountant and client for all 310 units.
• Investigated complaints, disturbances and violations and resolved problems following management rules and regulations.
• Ensured that all invoices received from property are approved, entered and paid within timely manner.

SW Apartment Homes - 310 units

• Kept detailed records of traffic activity and make follow ups with all prospects through CRM software to lease luxury-style apartment homes and book tours.
• Surveyed local competitors for market trends and report to adjust price and concessions on any comparable properties.