Monica Hernandez
Bloomington,CA
Summary
Dynamic professional with a proven track record in healthcare services, enhancing patient care and streamlining operations. Expert in family services and adept at fostering community resources, I excel in training & development and critical thinking. My approach has significantly improved efficiency and customer satisfaction, embodying flexibility and adaptability in high-stress environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Secretary
Supportive Health Group
Upland, CA
06.2024 - Current
- Increased efficiency in document management by scanning, filing, and organizing critical paperwork according to established protocols.
- Organized medical supplies inventory, restocking as needed to ensure consistent availability for healthcare team use.
- Kept a calm and professional demeanor in high-stress situations, providing reassurance to patients and their families during difficult times.
- Delivered compassionate end-of-life care for terminally ill patients, ensuring comfort measures were in place according to hospice guidelines.
- Ensured timely communication with hospice staff regarding patient needs or concerns, promoting optimal care coordination.
- Collaborated with social workers to address financial, legal, and emotional concerns faced by patients and families during hospice care.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist/Admission Coordinator
Healing Care Hospice
Riverside, CA
07.2021 - 06.2024
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Collaborated with physicians, case managers, and other healthcare professionals to expedite appropriate hospice referrals and admissions.
- Ensured timely initiation of hospice services by effectively managing caseloads and promptly addressing urgent admissions requests.
- Enhanced client satisfaction by accurately verifying insurance coverage and processing claims in a timely manner.
Victim's Advocate
Empowered Development Center
03.2021 - 06.2021
- Provided comprehensive services including assessment, goal setting, and service plans.
- Developed safety plans to meet victims' assessment of need.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
Crew Trainer
Farmer Boys
05.2018 - 02.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
Crew Trainer
McDonalds
12.2016 - 03.2018
- Mentored junior employees to improve performance, food safety and customer service.
- Trained other employees in customer service, food safety and performance requirements.
Education
Bachelor of Arts - Sociology
California State University - San Bernardino
San Bernardino, CAAssociate of Arts - Psychology
San Bernardino Valley College
San Bernardino, CA05.2021
Associate of Arts - Behavioral Sciences
San Bernardino Valley College
San Bernardino, CA05.2021
Skills
- Family services
- Customer Service
- Critical thinking
- Strong Organization
- Appointment Scheduling
- Medical Records Management
Certification
- Mandated Reporter Training - March 2021
- Emotional First Aid Training, Trauma Intervention Program - September 2021
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Secretary
Supportive Health Group
06.2024 - Current
Receptionist/Admission Coordinator
Healing Care Hospice
07.2021 - 06.2024
Victim's Advocate
Empowered Development Center
03.2021 - 06.2021
Crew Trainer
Farmer Boys
05.2018 - 02.2021
Crew Trainer
McDonalds
12.2016 - 03.2018
Bachelor of Arts - Sociology
California State University - San Bernardino
Associate of Arts - Psychology
San Bernardino Valley College
Associate of Arts - Behavioral Sciences
San Bernardino Valley College