Monica Hernandez
Riverbank,CA
Summary
Current college student with experience in managing daily operations and delivering exceptional customer service. Skilled in team supervision, guest check-ins and check-outs, and resolving customer concerns. Known for maintaining a positive, efficient environment while handling high-pressure situations. Proficient in front desk operations and passionate about creating memorable client experiences and fostering a collaborative team atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Lead
The Well
Sacramento, CA
07.2024 - Current
- Managed guest check-in and check-out procedures, and payments.
- Greeted and welcomed guests in a friendly, professional manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Barista
Starbucks
Riverbank, CA
08.2021 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
Education
Some College (No Degree) - Kinesiology (Athletic Care)
California State University Sacramento
Sacramento, CA01-2026
High School Diploma -
Riverbank High School
Riverbank, CA05.2022
Skills
- Workstation Maintenance
- Customer Retention
- Payment Processing
- Customer Service
- Active Listener
- Problem-solving skills
- Speedy and Efficient
- Front of House Operations
Timeline
Front Desk Lead
The Well
07.2024 - Current
Barista
Starbucks
08.2021 - 08.2022
Some College (No Degree) - Kinesiology (Athletic Care)
California State University Sacramento
High School Diploma -
Riverbank High School
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