Monica Hernandez
Miami,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
Work History
Sales Associate
Newslink at MIA
Miami, FL
07.2025 - Current
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Assisted customers in selecting products to enhance their travel experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on promotions and new product offerings effectively.
- Operated point-of-sale system for efficient transaction processing.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Managed inventory levels and restocked merchandise.
- Collaborated with team members to maintain a clean and organized store layout.
- Maintained cleanliness of store environment including floors, windows, displays.
Store Manager
Community Family thrift store
Hialeah, FL
05.2024 - 04.2026
- Managed daily operations and staff scheduling for efficient store function.
- Trained and supervised team members in customer service best practices.
- Oversaw inventory management and organized product displays for optimal sales.
- Handled cash register operations and reconciled daily financial transactions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Cashier
Goodwill
Hialeah, Florida
03.2019 - 08.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and electronic payments with attention to detail.
- Processed customer transactions accurately and efficiently at local thrift store.
- Assisted customers with purchases and answered inquiries about merchandise.
- Answered customer questions and provided store information.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Trained new cashiers on procedures and customer service best practices.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves and organized displays to enhance product visibility for shoppers.
Education
Westland Hialeah Senior High School
Hialeah, FloridaSkills
- Customer service
- Inventory management
- Cash handling
- Team collaboration
- Effective communication
Timeline
Sales Associate
Newslink at MIA
07.2025 - Current
Store Manager
Community Family thrift store
05.2024 - 04.2026
Cashier
Goodwill
03.2019 - 08.2020
Westland Hialeah Senior High School