Monica Hill
PCA/Caretaker
Jackson,MS
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Committed and hardworking PCA with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest Cashier with solid background in work environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
PCA
Grace & Mercy
Clinton, Mississippi
10.2019 - Current
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Ran errands for patients, did shopping, and picked up other necessities.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
Cashier/Sales Associate
Beauty Zone
Jackson, Mississippi
02.2019 - 11.2022
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Clerical
Dear Cards
Jackson, Mississippi
04.2015 - 11.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
High School Diploma -
Wingfield High School
Jackson, MS 09.1995 - 05.1999
Skills
Qualified in patient transport
Timeline
PCA
Grace & Mercy
10.2019 - Current
Cashier/Sales Associate
Beauty Zone
02.2019 - 11.2022
Clerical
Dear Cards
04.2015 - 11.2018
High School Diploma -
Wingfield High School
09.1995 - 05.1999