Monica Hislop
LIbby,Montana
Summary
Dynamic professional with a proven track record at Western Montana Mental Health Center, excelling in case management and multidisciplinary collaboration. Skilled in resource coordination and crisis intervention, I effectively empower clients to achieve their goals while fostering a supportive environment. Committed to enhancing client outcomes through strategic planning and effective communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Western Montana Mental Health Center
Libby, MT
05.2024 - Current
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Encouraged open communication between all parties involved in the client's case.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Coordinated resources to support clients and help each achieve targets.
- Collaborated to set goals and outline steps to achieve objectives.
- Consulted on outside cases using personal expertise in diagnoses.
- Educated clients on available community resources that could enhance their quality of life.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Completed detailed documentation of sessions, patient notes and recommendations.
Manager
1st Ascent Climbing & Fitness
Libby, MT
08.2023 - 03.2024
- Recruited and trained new employees to meet job requirements.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with industry regulations and company policies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Certificate - Master Barber
Bold Beauty Academy
Billings, MT05-2012
High School Diploma -
Liberty High School
Brentwood, CA06-1999
Skills
- Case management
- Resource coordination
- Client assessment
- Multidisciplinary collaboration
- Treatment planning
- Employee training
- Team leadership
- Effective communication
- Emotional support
- Crisis intervention
- Excellent communication
- File and record keeping
- Administration and management
- Boundary setting
- Teamwork and collaboration
- Customer satisfaction
- Goal setting
Certification
CPR & First Aide
Peer Support Specialist
Timeline
Peer Support Specialist
Western Montana Mental Health Center
05.2024 - Current
Manager
1st Ascent Climbing & Fitness
08.2023 - 03.2024
Certificate - Master Barber
Bold Beauty Academy
High School Diploma -
Liberty High School
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