Monica Holden
White Lake,MI
Summary
Results-driven professional with four years of experience in client service and sales support. Proven ability to build and maintain strong client relationships, drive engagement, and support business growth. Highly adaptable with a strong ability to quickly learn new systems and processes in fast-paced environments. Eager to leverage a solid foundation in customer service and communication to enhance client satisfaction, strengthen partnerships, and contribute to overall success through strategic problem-solving and collaboration.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Senior Internet Sales Manager
Serra Chevrolet Sterling Heights
Sterling Heights, USA
08.2021 - Current
- Manage high-volume client relationships by responding to inbound inquiries and guiding customers through the sales process from initial contact to close
- Build and maintain strong customer relationships, increasing engagement, retention, and overall satisfaction
- Coordinate and schedule appointments strategically to maximize sales opportunities and team efficiency
- Resolve customer concerns quickly and effectively, ensuring a positive client experience and brand loyalty
- Train and mentor new team members, improving onboarding efficiency and overall team performance
Front Desk Associate
Walt Disney World Company
Orlando, USA
01.2020 - 03.2020
- Delivered exceptional customer service by managing guest check-ins, reservations, and inquiries in a fast-paced environment
- Built positive guest relationships by anticipating needs and providing personalized service
- Handled financial transactions accurately while maintaining a high level of professionalism and trust
- Collaborated with team members to enhance the overall guest experience
Paraprofessional
Winchell Elementary School
Kalamazoo, USA
09.2015 - 12.2019
- Supported daily classroom operations while building strong relationships with students, staff, and parents
- Assisted in lesson execution and provided individualized support to enhance student engagement
- Managed classroom dynamics and resolved conflicts to maintain a positive and productive environment
Attractions Intern
Walt Disney World Company
Orlando, USA
08.2017 - 01.2018
- Operated attractions in compliance with safety protocols and guidelines
- Enhanced guest satisfaction by providing clear directions and information on park locations, events, and landmarks
- Delivered engaging and informative ride spiels and narratives to enhance the guest experience
- Collaborated with team members to ensure a positive guest experience
Education
Bachelor of Science - Tourism And Travel, And Religion
Western Michigan University
Kalamazoo, MI 09.2015 - 12.2019
Skills
- Exceptional communication and interpersonal skills
- Strong listening abilities
- Leadership and team management
- Analytical thinking and problem-solving
- Organizational and time management skills
- Strong work ethic and reliability
- Adaptability and flexibility in fast-paced environments
- Social media management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Timeline
Senior Internet Sales Manager
Serra Chevrolet Sterling Heights
08.2021 - Current
Front Desk Associate
Walt Disney World Company
01.2020 - 03.2020
Attractions Intern
Walt Disney World Company
08.2017 - 01.2018
Bachelor of Science - Tourism And Travel, And Religion
Western Michigan University
09.2015 - 12.2019
Paraprofessional
Winchell Elementary School
09.2015 - 12.2019