Marcus. A. Blake.
Irving,TX
Summary
Experienced Leader with proven management skills. Self motivated and action-oriented with excellent work ethic. Proven performer both as an individual contributor and a team motivator.
Overview
12
12
years of professional experience
Work History
Parts Internet Sales Manager
Toyota of Irving
Irving, TX
03.2024 - Current
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
Enterprise Car Sales Consultant
Enterprise Car Sales
Corinth, TX
03.2021 - 02.2024
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reached Top 10 Consultants Nationwide. Back End Product Sales 2 months out of 12 in my first 12 months.
- Boosted customer satisfaction by providing tailored solutions and excellent service during car buying process. Rolling customer satisfaction of 96%
Internet Sales
Findlay Toyota Flagstaff
Flagstaff AZ
10.2017 - 08.2018
- Maintained an extensive knowledge of competitors, their offerings, and their presence in assigned territory.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Researched and customized sales proposals for clients.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Met or exceeded Internet sales goals and objectives by 20%.
Service Manager/ Store Manager
Texas Roadhouse
Flagstaff/Riverside
01.2014 - 10.2017
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Correctly calculated inventory and ordered appropriate supplies
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Achieved highest employee retention rate in the region
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Supervised the work of team members, offering constructive feedback on their work performance
- Led team huddles to promote a positive and well informed workforce
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
- Prepared the store for corporate audits
Education
Bachelor of Arts - Administration
California State University San Bernardino
San Bernardino, CA2015
Skills
- Staff training/development
- Employee scheduling
- Consistently meet goals
- Project management
- Conflict resolution
- Marketing and advertising
- Service-oriented
- Proficient in IBM PC
- Knowledge of State and Federal Regulatory Requirements and Accreditation Standards
- Supply chain and resource management
- Deadline-oriented
- Organized
- Team building
- Dependable
- Dedicated team player
- Startups and turnarounds background
- Exceptional interpersonal communication
- Medical Terminology
- Functioning independently
- Strong organizational and communication skills
- Materials lifecycle expertise
- Budgeting
- Staff Management
- Negotiation
- Strategic Planning
- Sales And Marketing
- Business Planning
- Consulting
- Job Inspections
- Contract Management
- Creative Merchandising
- Search Engine Optimization
- Verbal And Written Communication
- Operations Management
References
Timeline
Parts Internet Sales Manager
Toyota of Irving
03.2024 - Current
Enterprise Car Sales Consultant
Enterprise Car Sales
03.2021 - 02.2024
Internet Sales
Findlay Toyota Flagstaff
10.2017 - 08.2018
Service Manager/ Store Manager
Texas Roadhouse
01.2014 - 10.2017
Bachelor of Arts - Administration
California State University San Bernardino