Monica Hubbard

Assist all individuals with information regarding their cases either on the phone or in person. Collect payments on cases. Complete quality check on priority documents as well as help with special projects in quality checking. Assist record dept with Brady's/record requests, and any other projects I can help with. Provide info and direction to all people who come to our info window. Completed any civil traffic hearings that are able to be held a the window by reviewing given information from the defendants. Help and Assist my fellow coworkers with anything I am able to. Given Court tours when asked. Help with training new employees in various areas of Customer Service.

• Review all cost of treatment w/patients as well as review any insurance issues that may arise. Data input, Excell spreadsheet control of logs. Collect monies if needed, set up payment plan if needed. Complete tasks in a timely manner, as well as answer phone and emails.

• Check patients in for scheduled appointments, collect copays that are due. verify insurance for new/current patients. Maintain all HIPPA requirements, as well as control all medical information re: patients. Enter daily charges for billing, answer multiple phone lines. Assist w/billing dept on daily basis w/ account receivable and all mail correspondence. Gave additional support as a therapy tech as needed.