Summary
Skills
Work History
Education
Generic

Monica Hutfles

Odessa,Missouri

Summary

Dynamic Asset Protection Detective with a proven track record at Walmart, recognized as the Top Detective in the Region for 2023-2024. Expert in CCTV monitoring and loss prevention strategies, enhancing store security and reducing theft. Strong communicator and collaborator, fostering relationships with law enforcement to ensure a safer shopping environment.

Professional in asset protection with strong background in safeguarding assets and minimizing losses. Skilled in surveillance, investigation, and risk assessment. Known for effective communication, collaboration, and adaptability. Consistently delivers reliable results and ensures security protocols are upheld.

Experienced with conducting comprehensive asset protection investigations, ensuring secure retail environment. Utilizes advanced surveillance techniques and risk mitigation strategies. Track record of collaborating with teams to develop and implement effective loss prevention measures.

Dynamic, resourceful and driven Loss Prevention SPecialist with 8 years of High Protected Risk (HPR) Loss Control experience. Deep understanding of insurance contracts and loss prevention provisions. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist underwriters in risk evaluation. Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions.

Skills

  • Integrity and trustworthiness
  • CCTV monitoring
  • Incident reporting
  • Surveillance techniques
  • Access control management
  • Policy enforcement
  • Physical security measures
  • Loss prevention strategies
  • Internal theft investigations
  • Asset recovery
  • External theft investigations
  • CCTV systems
  • Law enforcement
  • Retail operations
  • Loss prevention training
  • Asset protection strategies
  • Teamwork and collaboration
  • Teamwork
  • Problem-solving
  • Customer service
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Team leadership
  • Active listening
  • Relationship building
  • Team building
  • Self motivation
  • Theft prevention
  • Professionalism

Work History

Asset Protection Detective

Walmart
Independence, MO
06.2021 - Current
  • Conducted surveillance to identify theft and loss prevention opportunities.
  • Collaborated with law enforcement on investigations and apprehensions.
  • Analyzed incident reports to identify patterns in shrinkage and theft.
  • Trained associates on loss prevention techniques and store policies.
  • Developed strategies to enhance store security measures effectively.
  • Monitored video surveillance systems for suspicious activities regularly.
  • Top Detective in the Region for 2023-2024
  • Assisted in creating a safer shopping environment through proactive measures.
  • Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
  • Participated in store shortage reduction program by working with teammates in multiple departments.
  • Improved overall store security with the installation and monitoring of advanced CCTV systems.
  • Developed strong working relationships with local law enforcement agencies for improved cooperation in criminal investigations.
  • Identified, observed and apprehended individuals for committing theft by shoplifting.
  • Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
  • Maintained building safety and security when opening and closing facility.
  • Provided regular training for staff members on asset protection best practices, raising awareness and vigilance among team members.
  • Enhanced asset protection strategies by conducting thorough investigations and risk assessments.
  • Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
  • Reduced instances of theft in the workplace by implementing effective surveillance techniques.
  • Streamlined shrink management program and trained Loss Prevention Officers.

Loss Prevention Detective

TJMAXX
Kansas City, MO
08.2017 - 06.2021
  • Conducted thorough surveillance to identify and prevent theft incidents.
  • Collaborated with store management to develop loss prevention strategies.
  • Trained staff on loss prevention protocols and customer service techniques.
  • Analyzed incident reports to identify patterns and improve security measures.
  • Implemented inventory control measures to reduce shrinkage effectively.
  • Led investigations into suspicious activities, ensuring compliance with company policies.
  • Developed training materials for staff regarding safety and theft prevention practices.
  • Coordinated with law enforcement on cases of organized retail crime investigations.
  • Provided expert testimony in legal proceedings related to loss prevention incidents, supporting the company''s interests.
  • Maintained detailed records of all loss prevention activities for efficient reporting and trend analysis purposes.
  • Built strong relationships with local law enforcement agencies, fostering collaboration between organizations on joint initiatives for crime reduction.
  • Reduced company theft by implementing effective loss prevention strategies and conducting thorough investigations.
  • Performed security walks around store to monitor employee and customer activities.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Streamlined shrink management program and trained Loss Prevention Officers.

Delivery Driver

Factory Motor Parts Company
Kansas City, MO
01.2013 - 01.2015
  • Navigated optimal delivery routes to enhance efficiency and reduce transit times.
  • Managed vehicle maintenance schedules to ensure reliability and safety compliance.
  • Loaded and unloaded merchandise, adhering to weight distribution protocols for safe transport.
  • Collaborated with warehouse staff to streamline order fulfillment processes.
  • Maintained accurate delivery logs and documentation for inventory tracking purposes.
  • Trained new drivers on company policies, safety procedures, and operational best practices.
  • Developed strong customer relationships through exceptional service and communication skills.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Education

No Degree - Major in Date Entry, Minored in Psychology

MCC Blue River
Independence, MO

No Degree - Majored in Criminal Justice, Minored in Psychology

Colorado Technical University
North Kansas City, MO

High School Diploma -

Blue Springs South
Blue Springs
05-2007

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