Monica Jackson
Clinton,MS
Summary
Accomplished Store Manager at Dollar General Distribution Center, adept in inventory and cash control, enhancing customer satisfaction through focused staff training. Skilled in dispatch software and stress tolerance, I significantly improved team performance and operational efficiency. Leveraged security protocols to ensure safety, demonstrating a proactive approach to problem-solving and team leadership.
Overview
18
18
years of professional experience
Work History
Security Dispatcher
River Walk Casino
Crew Trainer
Continental Tire
02.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Store Manager
Dollar General Distribution Center
09.2018 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Security Dispatcher
WaterView Casino and Hotel
11.2006 - 08.2016
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
- Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Jackson State University
Jackson, MS05.2016
Jefferson County High School
Fayette, MS05.2001
Skills
- Incident Reports
- Dispatch software
- Daily reports
- Stress Tolerance
- Incident Reporting
- Security Protocols
- Access Control
- Special projects
- Security Systems
- Data Systems Operation
- Alarm Systems Monitoring
- Law Enforcement Collaboration
- Radio Frequencies Monitoring
Timeline
Crew Trainer
Continental Tire
02.2021 - Current
Store Manager
Dollar General Distribution Center
09.2018 - 12.2020
Security Dispatcher
WaterView Casino and Hotel
11.2006 - 08.2016
Security Dispatcher
River Walk Casino
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Jackson State University
Jefferson County High School