Monica Jackson
Columbia,MO
Summary
With a proven track record at Pappo's Pizzeria And Pub, I excel in enhancing customer satisfaction through expert beverage preparation and exceptional service. Skilled in Toast POS System operation and adept at employee coaching, I significantly improve operational efficiency. My leadership in cleanliness and upselling strategies boosts revenue and team performance.
Overview
18
18
years of professional experience
Work History
Bartender Shift Manager
Pappo's Pizzeria And Pub
2019.05 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Restaurant Server
On the Rise Bakery & Bistro
2007.02 - 2019.10
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Interviewed, hired and trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Accounting
Columbia College
Osage Beach, MOSkills
- Cleanliness standards
- Upselling strategies
- Toast POS System Operation
- Ordering Supplies
- Scheduling Staff
- Employee Coaching
- Customer Service
- Cash Register Operation
- Inventory
- Beverage Preparation
- Basic accounting
- Knowledge of craft and microbrews
Timeline
Bartender Shift Manager
Pappo's Pizzeria And Pub
2019.05 - Current
Restaurant Server
On the Rise Bakery & Bistro
2007.02 - 2019.10
Accounting
Columbia College