Monica Jackson
Roebuck,South Carolina
Summary
Dynamic leader with extensive experience at JOANN Fabrics and Crafts, excelling in operations management and team leadership. Demonstrated success in enhancing customer satisfaction, achieving sales growth, and implementing strategic planning. Skilled in customer service and staff supervision, fostering a positive work environment and driving consistent sales growth with innovative merchandising strategies.
Overview
17
17
years of professional experience
Work History
Assistant Manager
JOANN Fabrics and Crafts
Greenville, SC
07.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
Full Time Key Holder
JOANN Fabrics and Crafts
Spartanburg, SC
07.2013 - 07.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Cleaned floors and windows after closing to keep store well-organized.
Part Time Team Member
JOANN Fabrics and Crafts
Evansville, IN
08.2008 - 07.2013
- Managed routine activities to ensure goals for quality, service, and performance were met.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw cash intake processes to enhance accuracy.
Education
High School Diploma -
Simmons High School
Hollandale, MS05.1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Retail operations management
- Strategic planning
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Schedule oversight
Timeline
Assistant Manager
JOANN Fabrics and Crafts
07.2020 - Current
Full Time Key Holder
JOANN Fabrics and Crafts
07.2013 - 07.2020
Part Time Team Member
JOANN Fabrics and Crafts
08.2008 - 07.2013
High School Diploma -
Simmons High School