Monica Jahner
Lansing
Summary
Professional with extensive experience in client assessment and advocacy, demonstrating strong legal research and writing capabilities. Proven ability in strategic planning and innovative problem-solving to enhance client outcomes. Committed to delivering comprehensive evaluations and effective solutions.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
Manager
NorthWest Initiative/ARRO
Lansing
02.2008 - Current
- Contributed innovative ideas and solutions to assist Re-Entry clients, including JLWOP, in having a seamless transition.
- Created extensive assessments to bring the client's life together, including family, education, prison experience, and mental and medical issues. This provides a realistic evaluation to understand the client and the goals for a successful journey.
- Completed all the research and gathered necessary documents related to the client that would assist in putting together a complete assessment.
- Promoted high client satisfaction by removing barriers with knowledgeable, creative solutions, and resources.
- I approached clients, their families, and engaged in conversation through the use of effective interpersonal, motivational people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Many of these strategic plans created an advocacy opportunity to change laws and policies.
- Provided excellent service and attention to clients, whether face-to-face or through phone conversations.
- Worked with judges, prosecutors, lawyers, mental health court, SSSPP, to change public perception, and the importance of having teams that include the formally incarcerated.
Education
Leadership - Leadership, Story Telling, Strategic Planning,
JustLeaderShip
New York01-2015
Bachelor of Science - Behavioral Sciences
Spring Arbor University
Spring Arbor, MI08-2000
Paralegal Certificate - Paralegal
University of Detroit Mercy
Detroit, MI06-1998
Associate of Applied Science - Criminal Justice
Washtenaw Community College
Ann Arbor, MI05-1982
Skills
- Client assessment and advocacy
- Strategic planning and policy development
- Data analysis and critical thinking
- Conflict resolution and negotiation
- Communication strategy and interpersonal skills
- Team collaboration and cross-functional teamwork
- Problem solving and complex problem-solving
- Resourcefulness and decision-making
- Employee onboarding and performance evaluations
- Vendor management and partnership development
- Brand management and marketing strategies
- Risk management and workforce management
- Goal setting and motivational techniques
Certification
Moral Reconation Training-Correctional Counseling in Tennessee
Affiliations
Governor's Task Force Pre Trial and Jail
Accomplishments
Nom Chomssky Award-Wayne State
Timeline
Manager
NorthWest Initiative/ARRO
02.2008 - Current
Leadership - Leadership, Story Telling, Strategic Planning,
JustLeaderShip
Bachelor of Science - Behavioral Sciences
Spring Arbor University
Paralegal Certificate - Paralegal
University of Detroit Mercy
Associate of Applied Science - Criminal Justice
Washtenaw Community College