Monica Johnson
Port Wentworth,GA
Summary
Dynamic administrative professional with a proven track record at South Point Rehabilitation Center, excelling in customer service and office management. Skilled in data entry and Microsoft Excel, I foster strong relationships and enhance operational efficiency, ensuring seamless support and effective communication. Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
South Point Rehabilitation Center
05.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Youth Program Assistant
F.R.I.E.N.D.S of Coastal Georgia
02.2024 - 04.2025
- Assisted supervisor by completing administrative and clerical tasks for program.
- Tracked participant progress throughout the duration of the program using assessments and evaluations; collaborated with team members to adapt programming accordingly.
- Developed strong partnerships with community organizations and local schools, expanding resources available for program participants.
- Participated in ongoing professional development opportunities to stay current on best practices for youth programming and support strategies.
- Provided individualized support for youth facing personal or academic challenges, helping them navigate difficult situations successfully.
Customer Service Representative
Walmart
10.2018 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Health Information Technology
Miller-Motte Technical College
NC11-2026
Skills
- Microsoft Word
- Data entry
- Microsoft Excel
- Computer skills
- Office management
- Customer service
- Office administration
- Administrative support
Timeline
Administrative Assistant
South Point Rehabilitation Center
05.2025 - Current
Youth Program Assistant
F.R.I.E.N.D.S of Coastal Georgia
02.2024 - 04.2025
Customer Service Representative
Walmart
10.2018 - 04.2024
Associate of Science - Health Information Technology
Miller-Motte Technical College