Summary
Overview
Work History
Education
Skills
Timeline
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Monica Jones

Forest,MS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Aroxi Solutions

Call Center Representative
Walnut Grove, MS
01.2022 - 09.2023
  • Maintained calm demeanor and professionally managed issues in busy, high stress situations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customers satisfaction.
  • Assessed customers needs and utilize suggestive selling techniques to drive sales.

Walgreens

Customers Service Representative
Forest, MS
11.2019 - 09.2021
  • Provided positive first impressions to welcome exiting, new, and potential customers.
  • Assessed customer needs and utilize suggestive selling techniques to drive sales.
  • Delivered superiors training and leadership to teams boost performance and achieve performance targets.

Education

High School Diploma -

Forest High School
Forest, MS
08.2011 - 05.2012

Skills

Computer Literacy

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Timeline

Aroxi Solutions

Call Center Representative
01.2022 - 09.2023

Walgreens

Customers Service Representative
11.2019 - 09.2021

High School Diploma -

Forest High School
08.2011 - 05.2012
Monica Jones