Monica Jones
Forest,MS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Aroxi Solutions
Call Center Representative
Walnut Grove, MS
01.2022 - 09.2023
- Maintained calm demeanor and professionally managed issues in busy, high stress situations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customers satisfaction.
- Assessed customers needs and utilize suggestive selling techniques to drive sales.
Walgreens
Customers Service Representative
Forest, MS
11.2019 - 09.2021
- Provided positive first impressions to welcome exiting, new, and potential customers.
- Assessed customer needs and utilize suggestive selling techniques to drive sales.
- Delivered superiors training and leadership to teams boost performance and achieve performance targets.
Education
High School Diploma -
Forest High School
Forest, MS 08.2011 - 05.2012
Skills
Computer Literacy
Communication
Typing 45 WPM
Telephone Etiquette
Complaint Resolution
Negotiation
Team Work
Public Speaking
Timeline
Aroxi Solutions
Call Center Representative
01.2022 - 09.2023
Walgreens
Customers Service Representative
11.2019 - 09.2021
High School Diploma -
Forest High School
08.2011 - 05.2012