MONICA JUNGET
Rio,WI
Summary
An ambitious worker eager to make everyday a successful day. Skilled in bookkeeping, with great Customer Service, and Office knowledge. Proficient when it comes to Microsoft Office, and versatile when it comes to other computer software. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Positive individual, looking to get her foot in the door for more experience and endless opportunities!
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gerber Collision & Glass
Madison, WI
02.2017 - 09.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered customer questions and addressed concerns, resulting in less complaint calls.
- Documented conversations with customers to track requests, problems and solutions.
- Answered 75+ inbound calls per day and directed to designated individuals or departments.
- Managed location's petty cash throughout the five years of being assigned.
- Handled receiving and posting payments from customers to their proper work orders.
Estimator
Gerber Collision & Glass
Madison, WI
09.2020 - 01.2021
- Prepared detailed cost estimates for collision repair projects, ensuring accuracy and compliance with industry standards.
- Analyzed vehicle damage reports to determine necessary repairs and associated costs, enhancing pricing accuracy.
- Collaborated with technicians to assess repair timelines and resource needs, optimizing workflow efficiency.
- Reviewed insurance claims and adjusted estimates accordingly, facilitating smoother claims processes for clients.
- Utilized estimating software to generate precise quotes, improving turnaround time for customer approvals.
General Manager of Operations
Gerber Collision & Glass
Madison, WI
03.2021 - 04.2022
- Implemented cost-saving initiatives that reduced overhead expenses and improved profit margins.
- Oversaw inventory management systems, ensuring accuracy and timely replenishment of stock levels.
- Analyzed performance metrics to identify areas for process improvement and operational excellence.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Managed a shop of 15 employees, and helped create a better workflow to successfully hit monthly budget for the first time at that location.
Receptionist
Prairie Ridge Health
Sun Prairie, WI
01.2024 - Current
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Greeted and checked in patients, ensuring a welcoming environment and prompt service.
- Scheduled appointments using electronic health records software, optimizing clinic flow.
- Maintained accurate patient records, improving data retrieval for healthcare providers.
- Trained new reception staff on operational procedures and customer service standards.
- Responded to inquiries and resolved concerns, fostering positive patient relationships.
Skills
- Flexible
- Decision-making
- Time management
- Resourceful
- Team management
- Basic math
- Proficient Computer Skills
- Customer service
- Cash Handling
- 5 years of Office Experience
- Positive outlook
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Helped the team to achieve a higher NPS rating, earning recognition from upper management.
- Created Sponsorship forms for vendors and or employees when there wasn’t one.
- Recognized for keeping up with filing and maintaining proper notes to help keep online files organized and well understood.
Timeline
Receptionist
Prairie Ridge Health
01.2024 - Current
General Manager of Operations
Gerber Collision & Glass
03.2021 - 04.2022
Estimator
Gerber Collision & Glass
09.2020 - 01.2021
Customer Service Representative
Gerber Collision & Glass
02.2017 - 09.2020