Jordyn Miramontes
Pomona,CA
Summary
Seasoned Shift lead successful in keeping operations running smoothly and customers satisfied with high-quality service. Well-organized and enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Aston Carter
Chino, CA
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled over 20-40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Sales Associate
Tilly's
Chino Hills, CA
07.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers..
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Shift Leader
Panda Express
Pomona,CA
12.2018 - 06.2021
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Controlled inventory by performing proper receiving and stocking, including cycle counting and processing merchandise transfers.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Inventory Controller
Jill Jordyn Design
Pomona,CA
01.2018 - 10.2020
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Verified prices and computed totals to complete accurate invoices.
- Acted as first point of contact and set appointments for prospective clients.
Education
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
CBD College
Los Angeles, CA01.2024
High School Diploma -
Diamond Ranch High School
Pomona, CA06.2019
Skills
- Client support
- Team Supervision
- Issue resolution
- Experience in leadership
- Flexible
- Reliable and trustworthy
- Work ethic
- Customer service
- Salesforce Administration
- Appointment Booking
- Call Answering and Routing
Timeline
Customer Service Representative
Aston Carter
01.2022 - Current
Sales Associate
Tilly's
07.2021 - 01.2022
Shift Leader
Panda Express
12.2018 - 06.2021
Inventory Controller
Jill Jordyn Design
01.2018 - 10.2020
Associate of Science - Magnetic Resonance Imaging (MRI) Technology
CBD College
High School Diploma -
Diamond Ranch High School