Monica King
Baltimore,MD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
CNA/GNA
St. Elizabeth
Baltimore, MD
11.2023 - Current
- Turned, positioned, and assisted patients in ambulation
- Assisted patients in eating, feeding, and in range-of-motion exercises
- Used stethoscope while obtaining and recording vital signs (temperature, heart rate, blood pressure)
- Performed various activities of daily living activities such as washing, bathing and grooming
- Performed modified bed bath, made beds, weighed residents, and cleaned residents’ dentures
- Placed residents in hoyer lift and transferred residents from bed to wheelchair
- Warmly welcome 20 customers per shift, providing prompt customer service with a friendly and professional attitude
Bus Aide
Driven Group, LLC.
Baltimore, MD
10.2022 - 08.2023
- Ensures bus safety and reduces risk of injury by following proper bus protocol
- Responded to emergency situations calmly and quickly following established procedures.
- Completed daily logs detailing route information, passenger counts, incident reports.
- Participated in regular training sessions on safety protocols, customer service techniques.
Cashier
Wilkens pizza
Baltimore, Maryland
03.2021 - 07.2022
- Resolved customer conflicts and answered questions, while advancing customer service and verbal communication skills
- Operated cash register / POS system transactions including cash, credit, returns and refund to guarantee a consistent and accurate cash flow
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted regular cleaning duties such as mopping floors and wiping down counters and tables.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
Education
Certified Nursing Assistant and Geriatric Nursing Assistant -
ItWorks Learning Center at Bon Secours Community Works
Baltimore, MD09.2023
High School Diploma -
Western High School
Baltimore, MD06.2021
Skills
- Point of sale (POS)
- Documentation
- Adaptability
- Problem solving
- Detailed Oriented
- Client Relationship Building
- Refunds processing
- Sales expertise
Timeline
CNA/GNA
St. Elizabeth
11.2023 - Current
Bus Aide
Driven Group, LLC.
10.2022 - 08.2023
Cashier
Wilkens pizza
03.2021 - 07.2022
Certified Nursing Assistant and Geriatric Nursing Assistant -
ItWorks Learning Center at Bon Secours Community Works
High School Diploma -
Western High School